Using Automation to add comment to a work item in CSM does not respect the external comment visibility setting

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Medium
    • Component/s: Ticket
    • None
    • Minor

      Issue Summary

      When using the "Comment on work item" action in Automation in CSM, with the "Share with Customer" Comment Visibility, the comment will still be created with "Internal Only " visibility on the work item

      Steps to Reproduce

      1. Create an Automation for a CSM space
      2. Create a trigger (e.g. Work item transitioned) 
      3. Create a "Comment on work item" action
      4. Set the Comment Visibility to "Share with Customer"
      5. Save the automation
      6. Trigger the automation
      7. View the work item and the comment added

      Expected Results

      The comment added to the work item should be shared with the customer

      Actual Results

      The comment is Internal Only

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Michael Tamayo
            Reporter:
            Stu Rowe
            Votes:
            5 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated: