Mentioning user in CSM portal does not show user name in comments

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    • Severity 3 - Minor

      Issue Summary

      Mentioning user in CSM portal does not show user name in comments

      Steps to Reproduce

      1. Create ticket in any CSM space.
      2. Add public comment by mentioning any user in the comment box.

      Expected Results

      Mentioned user "fullname" should be visible in the comment in the CSM portal (customer experience) my requests ticket view. 

      Actual Results

      Mentioned user "fullname" is not be visible in the comment in the CSM portal (customer experience) my requests ticket view. 

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Assignee:
              Bevan Souster
              Reporter:
              Rahul Goel
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                Created:
                Updated: