As a Customer Service Management (CSM) administrator, want the ability to manually arrange the display order of forms on the "Contact Us" page within the Customer Experience portal, so that I can prioritize specific intake forms for my customers rather than having them fixed in the order they were created.

Current Behavior
Currently, forms on the "Contact Us" page are displayed in a fixed sequence based on their creation date. There is no native functionality to drag-and-drop or select a custom sort order for these forms.

Proposed Suggestion
Introduce a mechanism (such as a drag-and-drop interface or a numerical "order" field) within the CSM Customer Experience settings to allow administrators to define the sequence in which forms appear to end-users in the dropdown menu.

Why this is important?
Admins often need to highlight the most common or urgent request types. When new forms are added, they are currently appended to the end or fixed in a way that doesn't reflect business priorities, leading to a suboptimal user experience for customers trying to find the right form quickly.

Reference

• This request has been raised by several users in the Atlassian Community: When will we have the option to order forms in the dropdown?