Problem Description

The newly introduced CSM organization field cannot be found or selected within the Jira Automation Edit issue action

Suggested Resolution

Provide the ability to select and update the CSM organization field within the Jira Automation "Edit issue" action. Additionally, this field should support the same native automation capabilities available for standard JSM organizations, specifically the functionality to automatically create or add users to an organization based on the email domain of the reporter (while excluding generic domains like gmail.com).

Why is this important?

Administrators rely heavily on Jira Automation to streamline customer management and ticketing workflows. Without access to the CSM organization field in Automation actions, teams cannot scale their customer service management or automate the core alignment between a reporter's email domain and their designated organization, leading to manual data entry and operational inefficiencies.

Workaround

The CSM organization field can potentially be updated via Jira Automation by using the Additional fields section (Advanced JSON configuration) within the action block. However, this does not natively support the core automatic organization creation logic based on the reporter's email domain.