Add ability to enable AI Agent on an Email Channel

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: Channel - Email
    • None

      Add the capability to enable AI Agent responses via email channels on CSM to allow customers queries via this channel to be automatically resolved. 
      Allow this AI Agent to also handoff to a human agent where the AI is unable to resolve the customer's request 

              Assignee:
              Wen Shi
              Reporter:
              <div>
              Votes:
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                Created:
                Updated: