We use the "Resolution" field in some spaces. As it is a Jira system field, we can't change its configuration. By default, it contains options to indicate how the ticket was resolved, and it is not mandatory in the field configuration.

The way the projects are set up is that the field is present on the screen (the same screen scheme is used for all actions), but it is not required. However, through the workflow, once the issue is resolved (transitioned to Cancelled or Done), the Resolution field becomes mandatory on the resolution screen.

When users use the "Convert Item to Jira Issue" option from a checklist item in the Checklists by HeroCoders app, the Resolution field is always required. We do not need it at this point, as it does not make sense when we are creating the ticket and have not yet resolved it. We also cannot change the available options, as they are Jira default values, but the field is still mandatory.

We raised the ticket to Hero Coders and their response is as follows: 

"Please be informed that those fields are set in your create issue screen for a specific issue type and project.
We just use the API to open that Create issue screen and fill in some data. With that being said, I would suggest reviewing the screen configuration to see if it’s possible to make that field optional. This is something that we, as vendors, do not control."

As I mentioned before in our screen configuration this field is not mandatory.

We would really appreciate your assistance. on this matter.

 

Note: I triyed to placed the ticket on Jira Cloud but I have no permissions to create a ticket in that space and also to choose the Support Request Issue Type, ut when I choose it the summary field didnt come up, and it requires it as mandatory.

 

Thanks for your support,