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Type:
Bug
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Resolution: Fixed
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Priority:
High
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Affects Version/s: 4.8.9
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Component/s: Integrations
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Severity 2 - Major
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4
Issue Summary
On 4.8.9, non-admin users are unable to create Jira issues from the 'Create issue' link on Crucible comments. Instead, the popped-up panel shows a wheel that spins forever due to a 404 returned by the REST API endpoint /rest/jira-ril/1.0/jira-rest/applinks with the text:
You need to be an administrator to perform this operation.
Steps to Reproduce
- Log in a non-admin user that has access to reviews/projects within Crucible
- Ensure that the Crucible instance has been application linked to a working Jira instance
- Navigate to a review and leave a comment, or find an existing comment
- Click the 'Create Issue' link
Expected Results
A pop-up panel appears asking you to either authenticate with the application linked Jira instance, or prompts you for required fields for creating a Jira issue based off that Crucible comment.
Actual Results
A pop-up panel appears that shows a spinning wheel icon for an indefinite amount of time.
- On opening the 'Network' section of the browser's development tools, it can be seen that the call to /rest/jira-ril/1.0/jira-rest/applinks is returning a 404 Not Found status code, with the following content when visiting the URL directly:
You need to be an administrator to perform this operation.

Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available