Problem Definition

As described on the Email Notifications Not Being Sent article, Fisheye/Crucible may lose the connection to the network and when trying to send an email, the default settings allow it to wait indefinitely for a connection to the SMTP server. This connection then sits open and does not allow any new emails to be sent until the application is restarted.

This can be resolved by applying the Connection timeout and Timeout in the user interface (from the Administration >> Global Settings >> Server >> Mail Server >> Edit config user interface).

If the timeouts are set, the following can be found in config.xml, otherwise the parameters are omitted.

<smtp ... connectionTimeout="1200" timeout="1200"

Suggested Solution

Apply the suggested timeouts by default.

Workaround

Manually apply the timeouts.