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Type:
Bug
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Resolution: Support Request
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Priority:
Medium
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None
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Affects Version/s: None
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Component/s: None
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None
having issues with outgoing emails on our crucible server..
Starting mail system... mail.smtp.host = localhost mail.smtp.starttls.enable = false mail.smtp.port = 25 mail.from = do-not-reply@crucible.modernizingmedicine.com Mail system started. Using from address: 'andrew.wilson@modernizingmedicine.com' DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc] DEBUG SMTP: useEhlo true, useAuth false DEBUG SMTP: trying to connect to host "localhost", port 25, isSSL false 220 testlink_crucible_svn ESMTP Sendmail 8.14.4/8.14.4; Wed, 6 Nov 2013 15:14:51 GMT DEBUG SMTP: connected to host "localhost", port: 25 EHLO 501 5.0.0 EHLO requires domain address HELO 501 5.0.0 HELO requires domain address problem sending email 501 5.0.0 HELO requires domain address at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:1363) at com.sun.mail.smtp.SMTPTransport.helo(SMTPTransport.java:838) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:375) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156)
i found this article
https://confluence.atlassian.com/display/JIRAKB/Problems+Sending+Email+from+JIRA+-+EHLO+requires+domain+address
and added -Dmail.smtp.localhost=crucible.modernizingmedicine.com to the java parameters but it did not help:
root 29727 1 99 15:13 pts/0 00:01:20 /usr/lib/jvm/jre/bin/java -Xmx1024m -XX:MaxNewSize=128m -XX:MaxPermSize=256m -Dfisheye.library.path= -Dfisheye.inst=/usr/crucible/instance_dir -Djava.awt.headless=true -Djava.endorsed.dirs=/u/crucible/default/lib/endorsed -Dmail.smtp.localhost=crucible.modernizingmedicine.com -jar /u/crucible/default/fisheyeboot.jar start
please let us know how to fix this problem. we need to pass domain name with EHLO command, otherwise our mail server does not accept it (we're using sendmail service on localhost)