Highest This issue is preventing me from associating users with a Crucible project, meaning that they can't work on the project, which is why I have this marked as a blocker.
I have discovered that our instance of Fisheye/Crucible does not contain all of the users found within our instance of Crowd. I have verified that these users do exists within Crowd (as pulled from our Active Directory connection), and that it is not a problem with their accounts. They simply are not in the Fisheye list of users.
When I manually run a "Re-sync" from Fisheye > Crowd, Fisheye spits out an error that reads: Error synchronizing users: null. Here's the contents of the log when the error occurs:
2012-04-05 14:54:31,011 WARN - Error synchronising users:
java.lang.NullPointerException
at com.cenqua.fisheye.user.DefaultUserManager.synchroniseUsers(DefaultUserManager.java:700)
at com.cenqua.fisheye.user.DefaultUserManager.synchroniseUsers(DefaultUserManager.java:658)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
at com.googlecode.ehcache.annotations.interceptor.EhCacheInterceptor.invokeTriggersRemove(EhCacheInterceptor.java:191)
at com.googlecode.ehcache.annotations.interceptor.EhCacheInterceptor.invoke(EhCacheInterceptor.java:90)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
at $Proxy40.synchroniseUsers(Unknown Source)
at com.cenqua.fisheye.web.admin.actions.sec.ReSyncAuthAction.execute(ReSyncAuthAction.java:13)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.opensymphony.xwork.DefaultActionInvocation.invokeAction(DefaultActionInvocation.java:358)
at com.opensymphony.xwork.DefaultActionInvocation.invokeActionOnly(DefaultActionInvocation.java:218)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:192)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
at com.cenqua.fisheye.web.admin.interceptors.LoginInterceptor.intercept(LoginInterceptor.java:33)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
at com.atlassian.fisheye.xwork.SimpleConversionErrorInterceptor.intercept(SimpleConversionErrorInterceptor.java:64)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
at com.opensymphony.xwork.interceptor.ExceptionMappingInterceptor.intercept(ExceptionMappingInterceptor.java:186)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
at com.opensymphony.xwork.DefaultActionProxy.execute(DefaultActionProxy.java:116)
at com.opensymphony.webwork.dispatcher.DispatcherUtils.serviceAction(DispatcherUtils.java:273)
at com.opensymphony.webwork.dispatcher.ServletDispatcher.service(ServletDispatcher.java:111)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1272)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1264)
at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:54)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1264)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1264)
at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:83)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1264)
at com.atlassian.crucible.filters.CrucibleFilter.doFilter(CrucibleFilter.java:146)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1264)
at com.cenqua.fisheye.web.filters.TotalityFilter.doFilter(TotalityFilter.java:278)
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:237)
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1264)
at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:98)
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:237)
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1264)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:71)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1264)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:78)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:154)
at com.cenqua.fisheye.web.filters.CustomIncludableGzipFilter.doFilter(CustomIncludableGzipFilter.java:27)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1264)
at com.cenqua.fisheye.web.filters.ProductInfoFilter.doFilter(ProductInfoFilter.java:44)
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:237)
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1264)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1264)
at com.cenqua.fisheye.web.filters.UpfrontFilter.doFilter(UpfrontFilter.java:54)
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:237)
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1264)
at com.atlassian.fecru.profiling.ProfilingServletFilter.doFilter(ProfilingServletFilter.java:73)
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:237)
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1264)
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:399)
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:766)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:450)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:542)
at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:928)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:549)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:212)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:404)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:410)
at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)
[CRUC-6107] Error synchronizing users: null
Sheppe Pharis
added a comment - I did receive it, however I've had to shift my efforts to other priorities in the last few days. I'll run those scripts ASAP and get back to you.
-Sheppe
Sheppe Pharis
added a comment - I did receive it, however I've had to shift my efforts to other priorities in the last few days. I'll run those scripts ASAP and get back to you.
-Sheppe Hi Sheppe,
I sent you an email on the 8th – can you please let me know whether you received it?
Thanks,
Tom
Hi Sheppe,
Yes, you'll get a script.
Can you please open a support request at http://support.atlassian.com mentioning this case and email the case number to tom@atlassian.com?
I will need to ask you to run some SQL queries against your database to check whether you have any conflicts between user names.
Thanks,
Tom
Sheppe Pharis
added a comment - I've looked into it, and it doesn't look like I can send you a backup. I see this now has been marked as fixed in version 2.8.0. What's the ETA for that release? Can I still expect a SQL script?
Thanks,
-Sheppe
Sheppe Pharis
added a comment - I've looked into it, and it doesn't look like I can send you a backup. I see this now has been marked as fixed in version 2.8.0. What's the ETA for that release? Can I still expect a SQL script?
Thanks,
-Sheppe Hi Sheppe – can you let me know how you are getting on? If you decide that you can't provide a backup, let us know and I'll work around that.
Thanks,
Tom
Hi Sheppe,
We can work on this without your backup – it would just make it much simpler.
Can you please open a support request at http://support.atlassian.com and email the case number to tom@atlassian.com?
That will allow us to work on the issue privately.
Thanks,
Tom
Sheppe Pharis
added a comment - Hi Tom,
Thanks for your efforts on this. I'll have to get approval to send you a backup, but I'll see what I can do.
-Sheppe
Sheppe Pharis
added a comment - Hi Tom,
Thanks for your efforts on this. I'll have to get approval to send you a backup, but I'll see what I can do.
-Sheppe Hi Sheppe,
I'm working on getting you an SQL script to correct this issue.
It would be helpful if you could provide a backup of your SQL DB.
This would only be used to provide you with support and would then be deleted. The SQL DB includes the comments made on reviews, but doesn't include your source code.
If you're prepared to provide us with this backup, please go to Administration, Backup, and uncheck all the checkboxes except for 'SQL database'.
You can open a support request at http://support.atlassian.com and attach it to the issue. Please put a comment on the issue that it should be immediately assigned to Tom Davies.
Thanks,
Tom
Hi,
We're going to provide you with the SQL that you need to run to update the account names. You should get it by the end of the week.
Cheers,
Sten
The reporter's issue is being handled by support.