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  1. Confluence Data Center
  2. CONFSERVER-96291

Sign Up with Captcha enabled fails with "The typed word did not match the text in the picture."

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      Issue Summary

      If you enable user signup and Captcha for Spam Prevention, even entering a correct captcha results in The typed word did not match the text in the picture.

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Enable user signup
      2. Enable Captcha for Spam Prevention
      3. Create a user using user sign up

      Expected Results

      User is able to signup and captcha works with correct captcha is entered

      Actual Results

      User is unable to signup even with the correct captcha

      Workaround

      N/A

        1. Screen Recording 2024-07-22 at 14.05.38.mov
          3.35 MB
        2. Screen Recording 2024-07-22 at 14.07.35.mov
          3.80 MB

            [CONFSERVER-96291] Sign Up with Captcha enabled fails with "The typed word did not match the text in the picture."

            Akshay Rai added a comment -

            A fix for this issue is available in Confluence Server and Data Center 8.9.5.
            Upgrade now or check out the Release Notes to see what other issues are resolved.

            Akshay Rai added a comment - A fix for this issue is available in Confluence Server and Data Center 8.9.5. Upgrade now or check out the Release Notes to see what other issues are resolved.

            James Whitehead added a comment -

            A fix for this issue is available in Confluence Data Center 9.0.1.
            Upgrade now or check out the Release Notes to see what other issues are resolved.

            James Whitehead added a comment - A fix for this issue is available in Confluence Data Center 9.0.1. Upgrade now or check out the Release Notes to see what other issues are resolved.

              4150704a46dc Atulya Rastogi
              c84ad05f80fa Puventhira Mannen Pragasam Selladurai
              Affected customers:
              1 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: