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Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-95782

PDF preview does not render characters both multibyte characters and single-byte characters. Some pdf files are not rendered on PDF Preview in Confluence

    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Medium Medium
    • None
    • 7.19.6, 8.5.7
    • None

      Environment

      • Confluence 6.1.4
      • Confluence 6.2.0
      • Confluence 5.10.8 can render the characters

      Steps to Reproduce

      1. Attach the sample pdf file to a page. (testpdf.pdf attached)
      2. Save the page.
      3. thumbnail looks good.
      4. Preview/download the pdf file. no characters.

      Expected Results

      Characters are rendered normally.

      Actual Results

      All characters are not rendered in PDF preview/download.

      Workaround

      cd /opt/atlassian/confluence/confluence/WEB-INF/atlassian-bundled-plugins
      jar -xf confluence-previews-11.3.15.jar mediaviewer/lib/mediaviewer-2.js
      sed -i -e 's/c.cMapUrl="/c.cMapUrl=e.basePath+"/' mediaviewer/lib/mediaviewer-2.js
      jar uf confluence-previews-11.3.15.jar mediaviewer/lib/mediaviewer-2.js

      rm -rf /var/atlassian/application-data/confluence/plugins-osgi-cache/

        1. image-2024-05-20-11-09-01-467.png
          image-2024-05-20-11-09-01-467.png
          744 kB
        2. image-2024-05-20-11-09-45-935.png
          image-2024-05-20-11-09-45-935.png
          22 kB
        3. image-2024-05-20-11-10-22-339.png
          image-2024-05-20-11-10-22-339.png
          90 kB
        4. testpdf.pdf
          8 kB

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Confluence Data Center'
            1. Confluence Data Center
            2. CONFSERVER-95782

            PDF preview does not render characters both multibyte characters and single-byte characters. Some pdf files are not rendered on PDF Preview in Confluence

              • Icon: Bug Bug
              • Resolution: Duplicate
              • Icon: Medium Medium
              • None
              • 7.19.6, 8.5.7
              • None

                Environment

                • Confluence 6.1.4
                • Confluence 6.2.0
                • Confluence 5.10.8 can render the characters

                Steps to Reproduce

                1. Attach the sample pdf file to a page. (testpdf.pdf attached)
                2. Save the page.
                3. thumbnail looks good.
                4. Preview/download the pdf file. no characters.

                Expected Results

                Characters are rendered normally.

                Actual Results

                All characters are not rendered in PDF preview/download.

                Workaround

                cd /opt/atlassian/confluence/confluence/WEB-INF/atlassian-bundled-plugins
                jar -xf confluence-previews-11.3.15.jar mediaviewer/lib/mediaviewer-2.js
                sed -i -e 's/c.cMapUrl="/c.cMapUrl=e.basePath+"/' mediaviewer/lib/mediaviewer-2.js
                jar uf confluence-previews-11.3.15.jar mediaviewer/lib/mediaviewer-2.js

                rm -rf /var/atlassian/application-data/confluence/plugins-osgi-cache/

                  1. image-2024-05-20-11-09-01-467.png
                    image-2024-05-20-11-09-01-467.png
                    744 kB
                  2. image-2024-05-20-11-09-45-935.png
                    image-2024-05-20-11-09-45-935.png
                    22 kB
                  3. image-2024-05-20-11-10-22-339.png
                    image-2024-05-20-11-10-22-339.png
                    90 kB
                  4. testpdf.pdf
                    8 kB

                        Unassigned Unassigned
                        125fde2dc4e6 KOBUS VAN EEDEN
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        3 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            125fde2dc4e6 KOBUS VAN EEDEN
                            Affected customers:
                            1 This affects my team
                            Watchers:
                            3 Start watching this issue

                              Created:
                              Updated:
                              Resolved: