Companion App doesn't upload a newer version of the file if two users edit at the same time

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    • 5
    • Severity 2 - Major
    • 63
    • CtB - Improve Existing

      Issue Summary

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Attach a .docx Word file to a page
      2. As User1 Open the page >> click on the thumbnail >> click on Edit
      3. As User2 Open the page in another session/browser >> click on the thumbnail >> click on Edit >> Make some changes, then click save, Click Upload in the companion window >> File is uploaded successfully
      4. As User1, make some changes to the same file that is still open in Word, then click save >> Click Upload in the companion window >> File is stuck at 0% uploading

      Logs don't show any errors

      info:    adc:DirectFile - for file test.docx 2024-03-26T10:17:30.195Z Uploading progress: 0

      Expected Results

      The newer version of the file should be uploaded successfully

      Actual Results

      The newer version of the file is never uploaded and the progress bar is stuck at 0%

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Pille Saral
            Reporter:
            Mohamed K (Inactive)
            Votes:
            2 Vote for this issue
            Watchers:
            8 Start watching this issue

              Created:
              Updated:
              Resolved: