[CONFSERVER-91712] View File Macro (PDF/Powerpoint) doesn't work when Confluence DC is running on Windows

Type: Bug
Resolution: Fixed
Priority: Medium
Fix Version/s: 8.5.4, 8.7.1
Affects Version/s: 8.5.0, 8.4.1, 8.5.1, 8.5.2, 8.5.3, 7.19.25, 7.19.26, 7.19.27
Component/s: Macros - Other Macros
Labels:
None

Support reference count:
15
Symptom Severity:
Severity 3 - Minor
UIS:
62
Bug Fix Policy:
View Atlassian Server bug fix policy

Issue Summary

On Confluence Data Center deployments on Windows, the viewfile macro is broken, and does not display (normal document preview is unaffected).

Issue is only reproducible on Data Center and does not affect Server

Steps to Reproduce

Install and configure Confluence Data Center on Windows server
Create a new page, attach one PDF file and publish it
Edit the page, add a PDF macro to display the PDF file and save the page
You will get an error "There was a problem converting this attachment."

Expected Results

The PDF macro should display the PDF file

Actual Results

The below exception is thrown in the atlassian-confluence.log file:

2023-09-27 13:04:11,675 ERROR [DefaultSlideCacheManager:thread-1] [com.benryan.conversion.AbstractSandboxSlideConversionTask] convertFile Sandbox conversion is failed. Please check sandbox log for more detail -- url: /plugins/servlet/pptslide | userName: admin | referer: https://instenv-175859-j51z.instenv.internal.atlassian.com/display/TEST/PDF+test | traceId: 0adca24eb43f6f672023-09-27 13:04:11,676 WARN [DefaultSlideCacheManager:thread-1] [com.benryan.conversion.AttachmentDataTempFile] close Failed to delete temporary attachment conversion file D:\\confluence-home\\temp\\3221880586036659613.tmp -- url: /plugins/servlet/pptslide | userName: admin | referer: https://instenv-175859-j51z.instenv.internal.atlassian.com/display/TEST/PDF+test | traceId: 0adca24eb43f6f67java.nio.file.FileSystemException: D:\confluence-home\temp\3221880586036659613.tmp: The process cannot access the file because it is being used by another process.
	at java.base/sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:92)
	at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:103)
	at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:108)
	at java.base/sun.nio.fs.WindowsFileSystemProvider.implDelete(WindowsFileSystemProvider.java:274)
	at java.base/sun.nio.fs.AbstractFileSystemProvider.delete(AbstractFileSystemProvider.java:105)
	at java.base/java.nio.file.Files.delete(Files.java:1142)	at com.benryan.conversion.AttachmentDataTempFile.close(AttachmentDataTempFile.java:32)
	at com.benryan.conversion.AbstractSandboxSlideConversionTask.convertFile(AbstractSandboxSlideConversionTask.java:98)
	at com.benryan.conversion.AbstractSandboxSlideConversionTask.convertFile(AbstractSandboxSlideConversionTask.java:25)
	at com.benryan.conversion.AbstractSlideConversionTask.call(AbstractSlideConversionTask.java:40)
	at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
	at java.base/java.lang.Thread.run(Thread.java:829)

DEBUG logs

2023-09-27 13:14:05,449 DEBUG [document-conversion-sandbox-launcher-3] [impl.util.sandbox.SandboxProcess] execute Send a request for APPLICATION_REQUEST : com.atlassian.confluence.plugins.conversion.impl.LocalFileSystemConversionResultSupplier$3@55b313e6[attachment=/download/attachments/1638406/sample.pdf?version=1&modificationDate=1695820444108&api=v2,conversionType=THUMBNAIL]2023-09-27 13:14:05,626 DEBUG [document-conversion-sandbox-launcher-3] [impl.util.sandbox.SandboxProcess] execute Sandbox result received2023-09-27 13:14:08,591 INFO [http-nio-8090-exec-4 url: /rest/api/content/1638406; user: admin] [plugins.synchrony.service.SynchronyExternalChangesManager] performExternalChange Started external change for ContentId{id=1638406}2023-09-27 13:14:08,597 INFO [http-nio-8090-exec-4 url: /rest/api/content/1638406; user: admin] [synchrony.service.http.SynchronyRequestExecutor] execute Initiating request PUT http://127.0.0.1:8091/synchrony/v1/data/Synchrony-caf54ef7-67e7-3fc8-97ea-75e488b72bf8/confluence-1638406?state-at=@head&state-format=html HTTP/1.1 for 16384062023-09-27 13:14:22,202 INFO [http-nio-8090-exec-7 url: /rest/api/content/1638406; user: admin] [plugins.synchrony.service.SynchronyExternalChangesManager] performExternalChange Started external change for ContentId{id=1638406}2023-09-27 13:14:22,213 INFO [http-nio-8090-exec-7 url: /rest/api/content/1638406; user: admin] [synchrony.service.http.SynchronyRequestExecutor] execute Initiating request PUT http://127.0.0.1:8091/synchrony/v1/data/Synchrony-caf54ef7-67e7-3fc8-97ea-75e488b72bf8/confluence-1638406?state-at=@head&state-format=html HTTP/1.1 for 16384062023-09-27 13:14:23,063 DEBUG [DefaultSlideCacheManager:thread-2] [impl.util.sandbox.SandboxProcess] execute Send a request for APPLICATION_REQUEST : com.atlassian.confluence.plugins.conversion.convert.image.SandboxPdfThumbnailRequest@dce182352023-09-27 13:14:23,065 DEBUG [DefaultSlideCacheManager:thread-2] [impl.util.sandbox.SandboxMessageExchanger] handleMessage Got a request for FIND_RESOURCE_REQUEST com/sun/pdfview/font/res/n019003l.pfb2023-09-27 13:14:23,065 DEBUG [DefaultSlideCacheManager:thread-2] [impl.util.sandbox.SandboxClassFinder] findResource Attempt to load resource com/sun/pdfview/font/res/n019003l.pfb2023-09-27 13:14:23,076 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker1: Doing thumbnail generation for: D:\\confluence-home\\temp\\3258667619519995234.tmp with page 02023-09-27 13:14:23,076 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker1: With input params. Page Number = 0, ,maxWidth = 2147483647, maxHeight = 21474836472023-09-27 13:14:23,104 DEBUG [DefaultSlideCacheManager:thread-2] [impl.util.sandbox.SandboxProcess] execute Sandbox result received2023-09-27 13:14:23,105 ERROR [DefaultSlideCacheManager:thread-2] [com.benryan.conversion.AbstractSandboxSlideConversionTask] convertFile Sandbox conversion is failed. Please check sandbox log for more detail -- url: /plugins/servlet/pptslide | userName: admin | referer: https://instenv-175859-j51z.instenv.internal.atlassian.com/display/TEST/PDF+test | traceId: e20306ed455c3a172023-09-27 13:14:23,105 WARN [DefaultSlideCacheManager:thread-2] [com.benryan.conversion.AttachmentDataTempFile] close Failed to delete temporary attachment conversion file D:\\confluence-home\\temp\\3258667619519995234.tmp -- url: /plugins/servlet/pptslide | userName: admin | referer: https://instenv-175859-j51z.instenv.internal.atlassian.com/display/TEST/PDF+test | traceId: e20306ed455c3a17java.nio.file.FileSystemException: D:\confluence-home\temp\3258667619519995234.tmp: The process cannot access the file because it is being used by another process.
	at java.base/sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:92)
	at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:103)
	at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:108)
	at java.base/sun.nio.fs.WindowsFileSystemProvider.implDelete(WindowsFileSystemProvider.java:274)
	at java.base/sun.nio.fs.AbstractFileSystemProvider.delete(AbstractFileSystemProvider.java:105)
	at java.base/java.nio.file.Files.delete(Files.java:1142)	at com.benryan.conversion.AttachmentDataTempFile.close(AttachmentDataTempFile.java:32)
	at com.benryan.conversion.AbstractSandboxSlideConversionTask.convertFile(AbstractSandboxSlideConversionTask.java:98)
	at com.benryan.conversion.AbstractSandboxSlideConversionTask.convertFile(AbstractSandboxSlideConversionTask.java:25)
	at com.benryan.conversion.AbstractSlideConversionTask.call(AbstractSlideConversionTask.java:40)
	at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
	at java.base/java.lang.Thread.run(Thread.java:829)2023-09-27 13:14:23,127 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker1: Exception when generate thumbnail: \\\\10.9.31.205\\mnt\\home\\viewfile\\temp\\0bfdbd4f-33b2-480f-a81c-087033027c0a -> \\\\10.9.31.205\\mnt\\home\\viewfile\\temp\\f98ad951-b496-45d3-a8be-7b0ab32329bf: The process cannot access the file because it is being used by another process.2023-09-27 13:14:23,127 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker1:

Workaround

Option 1:

Tell OfficeConnector not to use sandbox. By apply the below darkfeature

officeconnector.slide.sandbox.bypass

Option 2:

The view file macros successfully display after disabling the sandbox (External Process Pool):

Shut down Confluence

Include the below system property:

-Ddocument.conversion.sandbox.disable=true

mentioned in: Page Failed to load; Page Failed to load

Hima Bindu made changes - 09/Sep/2024 1:44 PM

Affects Version/s		New: 7.19.25 [ 108599 ]
Affects Version/s		New: 7.19.26 [ 108817 ]
Affects Version/s		New: 7.19.27 [ 108953 ]

Adarsh Kumar made changes - 25/Jul/2024 8:41 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 930407 ]

Duy Truong Luong made changes - 05/Jun/2024 10:45 PM

Remote Link

New: This issue links to "A1 Server. Master Baseline › Setup and upgrade tests, Postgres 14 › issue-~~CONFSERVER-91712~~-bump-document-conversion-lib-2.7.10 (server-syd-bamboo)" [ 913406 ]

James Whitehead made changes - 06/Dec/2023 5:24 AM

Resolution		New: Fixed [ 1 ]
Status	Original: Waiting for Release [ 12075 ]	New: Closed [ 6 ]

James Whitehead made changes - 06/Dec/2023 3:45 AM

Fix Version/s

Original: 8.7.0 [ 106203 ]

James Whitehead made changes - 06/Dec/2023 3:43 AM

Fix Version/s

New: 8.7.1 [ 106517 ]

SET Analytics Bot made changes - 30/Nov/2023 4:02 AM

Support reference count

Original: 14

New: 15

SET Analytics Bot made changes - 30/Nov/2023 2:02 AM

UIS

Original: 53

New: 62

SET Analytics Bot made changes - 29/Nov/2023 4:03 AM

Support reference count

Original: 13

New: 14

Pushpanjali Shivaramu made changes - 29/Nov/2023 3:40 AM

Affects Version/s

New: 8.5.3 [ 106307 ]

Assignee:: Duy Truong Luong

Reporter:: Vishnu Prasad P S

Affected customers:: 20 This affects my team

Watchers:: 31 Start watching this issue

Created:: 27/Sep/2023 3:33 PM

Updated:: 09/Sep/2024 1:44 PM

Resolved:: 06/Dec/2023 5:24 AM

Confluence Data Center

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