Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-79583

User Mentions on pages are broken after space or site import from Cloud

      Issue Summary

      When a page with user mentions is migrated from Confluence Cloud into Confluence Server/DC using either site or space migration, the mentions display "Broken Link"

      For a cloud to cloud migration via Confluence DC, this results in mentions showing "Unlicensed User" in the destination cloud site

      Steps to Reproduce

      1. Create a page in Confluence Cloud with one or more @ user mentions
      2. Export the space or site from Confluence Cloud
      3. Import the space or site into Confluence Server DC
      4. Observe the Broken Link message in place of the user mentions. Within the page source the <ri:user> element is missing a user identifier attribute.

       

      Expected Results

      The expected result is that the @ user mention is displayed with the proper user in Confluence Server/DC.

       

      <p><ac:link><ri:user ri:userkey="2cb28085823708f50182370d3c880001" /></ac:link>&nbsp;</p> 

       

      Actual Results

      is displayed

      The below element is what is actually created in Confluence Server/DC:

      <p><ac:link><ri:user /></ac:link>&nbsp;</p> 

      Workaround

      For cloud to cloud migrations: The workaround is to use the space export/import directly from cloud to cloud.

      For cloud to server migrations: Currently there is no known workaround for this behavior. A workaround will be added here when available

          Form Name

            [CONFSERVER-79583] User Mentions on pages are broken after space or site import from Cloud

            Edward added a comment -
            Information

            This issue was identified on the Cloud side and therefore it has been fixed in Cloud exports. All cloud exports since July 22, 2023 will have the relevant fix, and no upgrade is required on DC. Please generate new exports to get the fixed export.

            Please note, that https://jira.atlassian.com/browse/CONFSERVER-83200 can manifest in the same way, but is due to a separate issue. Please follow the troubleshooting steps there to confirm this is the cause if you still run into the broken link notification box. If you have any further issues please reach out to our friendly support team.

            Thanks!

            Edward added a comment - Information This issue was identified on the Cloud side and therefore it has been fixed in Cloud exports. All cloud exports since July 22, 2023 will have the relevant fix, and no upgrade is required on DC. Please generate new exports to get the fixed export. Please note, that https://jira.atlassian.com/browse/CONFSERVER-83200 can manifest in the same way, but is due to a separate issue. Please follow the troubleshooting steps there to confirm this is the cause if you still run into the broken link notification box. If you have any further issues please reach out to our friendly support team . Thanks!

            Hello Team, We are trying to migrate users from confluence server to confluence cloud. Everytime we do migration of a space user mentions are missing though the accounts are having same email id's. On multiple tries we found sometime its working and sometime its not. Please prioritize this case and that would be a great support. Thank you. 

            Sakthivel Ganesan added a comment - Hello Team, We are trying to migrate users from confluence server to confluence cloud. Everytime we do migration of a space user mentions are missing though the accounts are having same email id's. On multiple tries we found sometime its working and sometime its not. Please prioritize this case and that would be a great support. Thank you. 

            Any updates on this ?

            Rakesh Sadhula added a comment - Any updates on this ?

            Hi,
            Any updates on this issue ?

            Rakesh Sadhula added a comment - Hi, Any updates on this issue ?

            Any updates on this ? Can someone increase the priority to high

            Rakesh Sadhula added a comment - Any updates on this ? Can someone increase the priority to high

            Ole Seidel added a comment -

            Hey, this is a Major Problem. Is there any updates? 

            We mentioned all Meeting members with an @Username in the old server confluence. 

            Ole Seidel added a comment - Hey, this is a Major Problem. Is there any updates?  We mentioned all Meeting members with an @Username in the old server confluence. 

            Any ETA when it will be fixed ?

            Rakesh Sadhula added a comment - Any ETA when it will be fixed ?

            Any updates on this ?

            Rakesh Sadhula added a comment - Any updates on this ?

            Any updates on this ?

            Rakesh Sadhula added a comment - Any updates on this ?

            Any ETA when it will be fixed ?

            Rakesh Sadhula added a comment - Any ETA when it will be fixed ?

              ephillips@atlassian.com Edward
              6c05774b4db4 Carl Adolfson
              Affected customers:
              44 This affects my team
              Watchers:
              52 Start watching this issue

                Created:
                Updated:
                Resolved:

                  Estimated:
                  Original Estimate - 7h
                  7h
                  Remaining:
                  Remaining Estimate - 7h
                  7h
                  Logged:
                  Time Spent - Not Specified
                  Not Specified