Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-61623

Uploading 3 images one by one will break publishing of page.

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      Issue Summary

      If we upload 3 images 1 by one to the newly created draft, the publishing will be broken, and we will see an error message in the UI.
      The issue will manifest with templates, pages, and blog posts.

      "Can't sync with the server.
      Refresh the page to try to re-establish the connection."

      Steps to Reproduce

      1. Create a new page
      2. Add a title to it.
      3. Add 3 images one by one by drag and drop.
      4. After the second image title will be removed.
      5. Try to publish the page

      Expected Results

      The page will be published.

      Actual Results

      The page is not published, and we get an error in UI.
      "Can't sync with the server.
      Refresh the page to try to re-establish the connection."

      In the har file we see:

      Request URL: http://localhost:6781/c781/rest/api/content/786442?status=draft
Request Method: PUT
Status Code: 409 
Remote Address: [::1]:6781
Referrer Policy: strict-origin-when-cross-origin

{statusCode: 409,…}
data: {authorized: false, valid: true, allowedInReadOnlyMode: true, errors: [], successful: false}
allowedInReadOnlyMode: true
authorized: false
errors: []
successful: false
valid: true
message: "Draft versioning is not supported. Current version is : 1"
reason: "Conflict"
statusCode: 409

      The below exception is thrown in the Atlassian-confluence.log file:

      2021-03-12 11:28:44,159 INFO [http-nio-6781-exec-3] [plugins.synchrony.service.SynchronyExternalChangesManager] performExternalChange Started external change for ContentId{id=786442}
2021-03-12 11:28:44,162 INFO [http-nio-6781-exec-3] [synchrony.service.http.SynchronyRequestExecutor] execute Initiating request PUT http://127.0.0.1:5781/synchrony/v1/data/Synchrony-11bbfcae-7d43-38d8-aace-d16466ed4c25/confluence-786442?state-at=@head&state-format=html HTTP/1.1 for 786442
2021-03-12 11:28:44,367 WARN [http-nio-6781-exec-6] [persistence.dao.filesystem.HierarchicalContentFileSystemHelper] createDirectoryHierarchy Failed to create directory at /Users/gpaunovic/confluence-home/atlassian-confluence-7.8.1/imgEffects/193/36/786443
 -- referer: http://localhost:6781/c781/pages/createpage.action?spaceKey=781 | url: /c781/download/attachments/786442/1608832786165647.JPG | traceId: e2b84b5da9f548f2 | userName: admin
2021-03-12 11:28:50,565 INFO [http-nio-6781-exec-2] [plugins.synchrony.service.SynchronyExternalChangesManager] performExternalChange Started external change for ContentId{id=786442}
2021-03-12 11:28:50,568 INFO [http-nio-6781-exec-2] [synchrony.service.http.SynchronyRequestExecutor] execute Initiating request PUT http://127.0.0.1:5781/synchrony/v1/data/Synchrony-11bbfcae-7d43-38d8-aace-d16466ed4c25/confluence-786442?state-at=@head&state-format=html HTTP/1.1 for 786442
2021-03-12 11:28:57,189 INFO [http-nio-6781-exec-7] [plugins.synchrony.service.SynchronyExternalChangesManager] performExternalChange Started external change for ContentId{id=786442}
2021-03-12 11:28:57,201 INFO [http-nio-6781-exec-7] [synchrony.service.http.SynchronyRequestExecutor] execute Initiating request PUT http://127.0.0.1:5781/synchrony/v1/data/Synchrony-11bbfcae-7d43-38d8-aace-d16466ed4c25/confluence-786442?state-at=@head&state-format=html HTTP/1.1 for 786442
2021-03-12 11:29:06,417 WARN [http-nio-6781-exec-6] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
  ->[com.atlassian.confluence.api.impl.service.content.draft.ContentDraftServiceImpl.publishEditDraft]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #687731820)
        [null]: PROPAGATION_REQUIRES_NEW,ISOLATION_DEFAULT,readOnly (Session #582304549)
 -- referer: http://localhost:6781/c781/pages/resumedraft.action?draftId=786442&draftShareId=0129c27c-17aa-4726-ad55-8c56e164ca8b& | url: /c781/rest/api/content/786442 | traceId: 2ed9689878d29649 | userName: admin
2021-03-12 11:29:07,447 WARN [http-nio-6781-exec-9] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
  ->[com.atlassian.confluence.api.impl.service.content.draft.ContentDraftServiceImpl.publishEditDraft]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #836214065)
        [null]: PROPAGATION_REQUIRES_NEW,ISOLATION_DEFAULT,readOnly (Session #1773519869)
 -- referer: http://localhost:6781/c781/pages/resumedraft.action?draftId=786442&draftShareId=0129c27c-17aa-4726-ad55-8c56e164ca8b& | url: /c781/rest/api/content/786442 | traceId: 60cb2c2e0bad2612 | userName: admin
2021-03-12 11:29:08,475 WARN [http-nio-6781-exec-1] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
  ->[com.atlassian.confluence.api.impl.service.content.draft.ContentDraftServiceImpl.publishEditDraft]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #1677493447)
        [null]: PROPAGATION_REQUIRES_NEW,ISOLATION_DEFAULT,readOnly (Session #1600203221)
 -- referer: http://localhost:6781/c781/pages/resumedraft.action?draftId=786442&draftShareId=0129c27c-17aa-4726-ad55-8c56e164ca8b& | url: /c781/rest/api/content/786442 | traceId: eff9b7cf742a6cf8 | userName: admin
2021-03-12 11:29:09,505 WARN [http-nio-6781-exec-6] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
  ->[com.atlassian.confluence.api.impl.service.content.draft.ContentDraftServiceImpl.publishEditDraft]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #1631128891)
        [null]: PROPAGATION_REQUIRES_NEW,ISOLATION_DEFAULT,readOnly (Session #2121442977)
 -- referer: http://localhost:6781/c781/pages/resumedraft.action?draftId=786442&draftShareId=0129c27c-17aa-4726-ad55-8c56e164ca8b& | url: /c781/rest/api/content/786442 | traceId: 2634270ac00d0bf9 | userName: admin

      Workaround

      The current workaround is to refresh the page, and then publish it, or to create (publish) a page before adding images.
      At the moment the issue is not affecting LTS 7.4.x and the latest 7.11.x
      The issue is not visible without Collaborative editing.

        1. Screen Shot 2021-03-12 at 11.13.06.png
          Screen Shot 2021-03-12 at 11.13.06.png
          69 kB

            [CONFSERVER-61623] Uploading 3 images one by one will break publishing of page.

            Quan Pham added a comment -

            A fix for this issue is available to Server and Data Center customers in Confluence 7.4.15
            Upgrade now or check out the Release Notes to see what other issues are resolved.

            Quan Pham added a comment - A fix for this issue is available to Server and Data Center customers in Confluence 7.4.15 Upgrade now or check out the Release Notes to see what other issues are resolved.

            Yaroslav Stanislavchuk (Inactive) added a comment -

            The issue is not reproducible on actual versions (7.4 LTS and the latests - 7.17) anymore.
            As a workaround use an upgrade to actual supported versions.

            Yaroslav Stanislavchuk (Inactive) added a comment - The issue is not reproducible on actual versions (7.4 LTS and the latests - 7.17) anymore. As a workaround use an upgrade to actual supported versions.

              b68ea5e0de61 Yaroslav Stanislavchuk (Inactive)
              gpaunovic g
              Affected customers:
              0 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: