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  1. Confluence Server and Data Center
  2. CONFSERVER-61194

User directory synchronization never trigger based on the Interval on Confluence 7.11.0

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    Description

      Issue Summary

      User Directory Synchronization never triggered as per the schedule Interval in Confluence 7.11.0, whereas the same configuration works properly in Confluence version 7.10 and the schedule kicks the User directory sync as per the scheduled interval.

      However, manual sync works as expected in Confluence version 7.11

      Environment

      • Confluence 7.11.0
      • Used Crowd User Directory and Active Directory

      Steps to Reproduce

      1. Install a fresh Confluence 7.11.0 or Upgrade to 7.11.0 
      2. Configured the Crowd User Directory and set Synchronization Interval (minutes): to any number. I used 5 min, 
      3. Test the Connection and save the settings. 
      4. User directory sync will not get triggered until we triggered manually.  
      5. As per the expectation, the schedule should trigger the User Directory sync as per the scheduled time but the user directory sync never triggers, only manual sync works here. 

      Expected Results

      User directory sync should be triggered as per the scheduled time. 

      Actual Results

      The atlassian-confluence-security.log shows only manual Sync logs_._ 

       file:

      2021-02-12 09:50:39,733 INFO [http-nio-27110-exec-10] [embedded.admin.list.DirectoriesController] sync User directory synchronisation requested: [ Crowd Server ], type: [ CROWD ]
      2021-02-12 09:50:39,861 INFO [Caesium-1-4] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache FULL synchronisation for directory [ 98306 ] starting
      2021-02-12 09:50:40,031 INFO [Caesium-1-4] [directory.ldap.cache.RemoteDirectoryCacheRefresher] findAllRemoteUsers found [ 2 ] remote users in [ 68 ms ]
      2021-02-12 09:50:40,037 INFO [Caesium-1-4] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] deleteCachedUsersNotIn scanned and compared [ 2 ] users for delete in DB cache in [ 5ms ]
      2021-02-12 09:50:40,037 INFO [Caesium-1-4] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] deleteCachedUsersNotIn scanned for deleted users in [ 5ms ]
      2021-02-12 09:50:40,040 INFO [Caesium-1-4] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] getUsersToAddAndUpdate scanning [ 2 ] users to add or update
      2021-02-12 09:50:40,044 INFO [Caesium-1-4] [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] addOrUpdateCachedUsers scanned and compared [ 2 ] users for update in DB cache in [ 6ms ]
      2021-02-12 09:50:40,046 INFO [Caesium-1-4] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] addUsers adding [ 2 ] users
      2021-02-12 09:50:40,143 INFO [Caesium-1-4] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] addUsers added [ 2 ] users successfully in [ 97ms ]
      2021-02-12 09:50:40,144 INFO [Caesium-1-4] [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] addOrUpdateCachedUsers synchronised [ 2 ] users in [ 106ms ]
      2021-02-12 09:50:40,219 INFO [Caesium-1-4] [directory.ldap.cache.RemoteDirectoryCacheRefresher] findAllRemoteGroups found [ 1 ] remote groups in [ 73 ms ]
      2021-02-12 09:50:40,225 INFO [Caesium-1-4] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] determineGroupsToRemoveByName scanned and compared [ 1 ] groups for delete in DB cache in [ 3ms ]
      2021-02-12 09:50:40,226 INFO [Caesium-1-4] [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] addOrUpdateCachedGroups scanning [ 1 ] groups to add or update
      2021-02-12 09:50:40,228 INFO [Caesium-1-4] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] findGroupsToUpdate scanned and compared [ 1 ] groups for update in DB cache in [ 2ms ]
      2021-02-12 09:50:40,242 INFO [Caesium-1-4] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] addGroups added [ 1 ] groups successfully in [ 10ms ]
      2021-02-12 09:50:40,243 INFO [Caesium-1-4] [atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations] addOrUpdateCachedGroups synchronized [ 1 ] groups in [ 17ms ]
      2021-02-12 09:50:40,459 INFO [Caesium-1-4] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache FULL synchronisation complete for directory [ 98306 ] in [ 624ms ]
      

      User directory page also shows the last manual Sync time 

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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              hrehioui Hasnae (Inactive)
              hgupta@atlassian.com Hemant Gupta
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              Dates

                Created:
                Updated:
                Resolved: