Status: Short Term Backlog (View Workflow)
Affects Version/s: 6.0.1, 6.15.1, 7.0.1, 6.13.10, 7.4.0
Fix Version/s: None
Component/s: Server - Platform
Support reference count:18
Symptom Severity:Severity 2 - Major
Bug Fix Policy:
Oracle provides a feature called Native Network Encryption: ORACLE-BASE - Native Network Encryption for Database Connections This feature was previously part of the Advanced Security Option license, and provides connection encryption without requiring client side configuration.
When this feature is enabled, it adds 350ms+ to the time required to establish a database connection. This alone will cause noteworthy performance degradation, but when combined with the default database connection pool manager in Confluence, c3p0, it can cause intermittent outages and extreme performance degradation.
Oracle have stated that this latency is working as intended: Slow Connection Using 12c Client When Network Encryption Is Enabled
- Install any version of Confluence
- Install Oracle DB 11g or later with Native Network Encryption enabled
- Introduce load to the system
- Monitor Confluence for delayed or timeout responses
Confluence should work as per normal.
There is a prolonged delay in establishing database connections that causes c3p0 to get stuck in a loop of attempting to obtain additional database connections. As obtaining these database connections is slow, this will take longer than normal.
Confluence will remain unresponsive until it reaches the c3p0 maximum pool size for the node.
This issue will not be visible in the logs by default, but the following KB provides additional details on how to diagnose this issue: Confluence Unresponsive Due to High Database Connection Latency
A workaround is detailed on this KB: Confluence Unresponsive Due to High Database Connection Latency
However, it may be preferably to implement SSL to the database with proper certificate exchange, or disable Native Network Encryption entirely.