We couldn't load all Actvitity tabs. Refresh the page to try again.
If the problem persists, contact your Jira admin.
IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-59993

Duplicated content in pages after running Synchrony Hard Data Removal

    • Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • Icon: Highest Highest
    • None
    • 7.2.1
    • None

      Note

      For more information about this and related content duplication issues, please see the discussion at Confluence Server and Data Center: Content duplication fix and next steps - Atlassian Community.

      Issue summary

      With Collaborative Editing On and Synchrony Hard Data Removal Enabled in the Scheduled Jobs, the editor sometimes will randomly repeat the content and causing the content to be duplicated after saving the page.

      Steps to replicate the issue

      Creating a two pages

      1. Create a page with title Page 1.
      2. Create a child page with title Page 2. This page must contain some text.
      3. Save Page 2

      Removing Synchrony Data (Hard)

      1. Go to http://<base url>/admin/scheduledjobs/viewscheduledjobs.action
      2. Find on the page Synchrony Data Removal (Hard)
      3. Click Run button to trigger the Hard Data Removal job.

      Reproduce the bug

      1. Return to the Page 1 created earlier
      2. (the next step need to be done very quickly)
      3. On the left side, in the Page Tree, click Page 2 link, and press E keyboard shortcut repeatedly at the same time until the page opens for editing. This steps to trigger the editor to load slowly.

      Expected behavior

      Exact content loaded in the Editor.

      Actual behavior

      Page load for editing, and after a while (few seconds/milliseconds) a duplicate content (text) appears.

      Notes

      Issue happen randomly for normal editing. Only when the editor took sometime (few seconds) to load. Users who experience slow network connection while loading the editor usually hit into the issue.

      Workaround

      Issue does not persist after turning Collaborative Editing mode to Off and disabling Synchrony Data Removal (Hard).

            Loading...
            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Confluence Data Center'
            1. Confluence Data Center
            2. CONFSERVER-59993

            Duplicated content in pages after running Synchrony Hard Data Removal

              • Icon: Bug Bug
              • Resolution: Cannot Reproduce
              • Icon: Highest Highest
              • None
              • 7.2.1
              • None

                Note

                For more information about this and related content duplication issues, please see the discussion at Confluence Server and Data Center: Content duplication fix and next steps - Atlassian Community.

                Issue summary

                With Collaborative Editing On and Synchrony Hard Data Removal Enabled in the Scheduled Jobs, the editor sometimes will randomly repeat the content and causing the content to be duplicated after saving the page.

                Steps to replicate the issue

                Creating a two pages

                1. Create a page with title Page 1.
                2. Create a child page with title Page 2. This page must contain some text.
                3. Save Page 2

                Removing Synchrony Data (Hard)

                1. Go to http://<base url>/admin/scheduledjobs/viewscheduledjobs.action
                2. Find on the page Synchrony Data Removal (Hard)
                3. Click Run button to trigger the Hard Data Removal job.

                Reproduce the bug

                1. Return to the Page 1 created earlier
                2. (the next step need to be done very quickly)
                3. On the left side, in the Page Tree, click Page 2 link, and press E keyboard shortcut repeatedly at the same time until the page opens for editing. This steps to trigger the editor to load slowly.

                Expected behavior

                Exact content loaded in the Editor.

                Actual behavior

                Page load for editing, and after a while (few seconds/milliseconds) a duplicate content (text) appears.

                Notes

                Issue happen randomly for normal editing. Only when the editor took sometime (few seconds) to load. Users who experience slow network connection while loading the editor usually hit into the issue.

                Workaround

                Issue does not persist after turning Collaborative Editing mode to Off and disabling Synchrony Data Removal (Hard).

                        Unassigned Unassigned
                        dazmi Dayana
                        Votes:
                        88 Vote for this issue
                        Watchers:
                        79 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            dazmi Dayana
                            Affected customers:
                            88 This affects my team
                            Watchers:
                            79 Start watching this issue

                              Created:
                              Updated:
                              Resolved: