Adding a secured .pdf file into Confluence fails with "There was a problem converting this attachment"

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • None
    • Affects Version/s: 6.14.3, 7.0.3, 7.1.0
    • Component/s: Macros - Other Macros
    • None
    • 5
    • Severity 3 - Minor
    • 0

      Issue Summary

      Adding a secured .pdf file into Confluence fails with "There was a problem converting this attachment".

      Changing .PDF to .pdf didn't solve the issue.

      Steps to Reproduce

      1. Install Confluence 7.0.3
      2. Create a page
      3. Add a secured .pdf attachment to the page
      4. Use PDF Macro to display .pdf file
      5. Save page

      Expected Results

      PDF Macro is able to display PDF file or display a message that PDF file is secured

      Actual Results

      PDF Macro is unable to display PDF file with the following error

      There was a problem converting this attachment.

      The below exception is thrown in the atlassian-confluence.log file:

      2019-11-21 20:49:53,962 ERROR [DefaultSlideCacheManager:thread-2] [com.benryan.conversion.AbstractSlideConversionTask] call problem while converting ezypay_puven_may 2019.pdf
 -- referer: http://localhost:8090/display/703/PDF?src=contextnavpagetreemode | url: /plugins/servlet/pptslide | traceId: 23076f438dfa8f01 | userName: admin
java.io.IOException: com.sun.pdfview.decrypt.PDFAuthenticationFailureException: Password failed authentication for both owner and user password
	at com.benryan.conversion.PdfSlideConversionBatchTask.convertFile(PdfSlideConversionBatchTask.java:56)
	at com.benryan.conversion.PdfSlideConversionBatchTask.convertFile(PdfSlideConversionBatchTask.java:23)
	at com.benryan.conversion.AbstractSlideConversionTask.call(AbstractSlideConversionTask.java:40)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
	at java.lang.Thread.run(Thread.java:748)
Caused by: com.sun.pdfview.decrypt.PDFAuthenticationFailureException: Password failed authentication for both owner and user password
	at com.sun.pdfview.decrypt.StandardDecrypter.<init>(StandardDecrypter.java:188)
	at com.sun.pdfview.decrypt.PDFDecrypterFactory.createStandardDecrypter(PDFDecrypterFactory.java:316)
	at com.sun.pdfview.decrypt.PDFDecrypterFactory.createDecryptor(PDFDecrypterFactory.java:99)
	at com.sun.pdfview.PDFFile.readTrailer15(PDFFile.java:1248)
	at com.sun.pdfview.PDFFile.readTrailer(PDFFile.java:1002)
	at com.sun.pdfview.PDFFile.parseFile(PDFFile.java:1378)
	at com.sun.pdfview.PDFFile.<init>(PDFFile.java:126)
	at com.sun.pdfview.PDFFile.<init>(PDFFile.java:102)
	at com.atlassian.confluence.plugins.conversion.convert.image.PdfConverter.getInputPdfFile(PdfConverter.java:166)
	at com.atlassian.confluence.plugins.conversion.convert.image.PdfConverter.convert(PdfConverter.java:67)
	at com.benryan.conversion.PdfSlideConversionBatchTask.convertFile(PdfSlideConversionBatchTask.java:49)
	... 6 more

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

        1. screenshot-1.png
          68 kB
          Puventhira Pragasam

            Assignee:
            Unassigned
            Reporter:
            Puventhira Pragasam (Inactive)
            Votes:
            4 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated: