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Type: Bug
Resolution: Fixed
Priority: Highest
Fix Version/s: 7.0.4, 7.1.0
Affects Version/s: 7.0.1, 7.0.2, 7.0.3
Component/s: Core - OSGi Plugins Platform, Universal Plugin Manager / Manage apps
Labels:

Support reference count:
71
Symptom Severity:
Severity 2 - Major
UIS:
233
Bug Fix Policy:
View Atlassian Server bug fix policy

Issue Summary

If the Marketplace is unreachable, UPM 4.0.6 causes Confluence 7.0.1 to hang for 30sec per UI click.

Environment

UPM 4.0.6 in Confluence 7.0.1

marketplace.atlassian.com non-responsive. This needs to be a timeout, not a straight connection refusal by a firewall.

Steps to Reproduce

Add entry in /etc/hosts to simulate marketplace being unreachable:
```
 203.56.8.1 marketplace.atlassian.com
```

Click anything in Confluence and get ready to wait, and wait....

Expected Results

The Confluence UI should remain responsive even if Marketplace is unreachable.

Actual Results

The result of each click in the UI (eg. clicking on Spaces, or trying to load the Confluence admin screen) takes approximately 30 seconds, giving the impression that Confluence performance is very poor.

Notes

If the IP that marketplace.atlassian.com resolves to refuses or accepts the connection immediately, there is no problem - it's only when the resolved IP fails to connect and eventually times out.

Confluence thread dump on a hanging thread:

at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
- locked [0x00000007bdeaf1e8] (a java.net.SocksSocketImpl)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589) 
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:339)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:373)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:394)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)
at org.apache.http.impl.client.cache.CachingExec.callBackend(CachingExec.java:592)
at org.apache.http.impl.client.cache.CachingExec.handleCacheMiss(CachingExec.java:356)
at org.apache.http.impl.client.cache.CachingExec.execute(CachingExec.java:275) 
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)
at com.atlassian.marketplace.client.impl.CommonsHttpTransport$OperationsImpl.executeMethod(CommonsHttpTransport.java:389)
at com.atlassian.marketplace.client.impl.CommonsHttpTransport$OperationsImpl.get(CommonsHttpTransport.java:303)
at com.atlassian.marketplace.client.impl.CommonsHttpTransport.get(CommonsHttpTransport.java:115)
at com.atlassian.marketplace.client.impl.ApiHelper.getEntityInternal(ApiHelper.java:114)
at com.atlassian.marketplace.client.impl.ApiHelper.getEntity(ApiHelper.java:101)
at com.atlassian.marketplace.client.impl.DefaultMarketplaceClient.getRoot(DefaultMarketplaceClient.java:156)
at com.atlassian.marketplace.client.impl.DefaultMarketplaceClient.applications(DefaultMarketplaceClient.java:121) 
at com.atlassian.upm.pac.PacClientImpl.fetchMpacAppInfo(PacClientImpl.java:228)
at com.atlassian.upm.pac.PacClientImpl.fetchMpacAppInfoForLocalBuild(PacClientImpl.java:252)
at com.atlassian.upm.pac.PacClientImpl.lambda$createMpacAppRef$1(PacClientImpl.java:217)
at com.atlassian.upm.pac.PacClientImpl$$Lambda$964/1871514796.get(Unknown Source)
at com.atlassian.confluence.cache.DeferredCachedReference.get(DeferredCachedReference.java:61)
at com.atlassian.confluence.cache.TransactionalCacheFactory$TransactionAwareCachedReference.get(TransactionalCacheFactory.java:396)
at com.atlassian.upm.pac.PacClientImpl.mpacApp(PacClientImpl.java:277)
at com.atlassian.upm.pac.PacClientImpl.unknownAppVersion(PacClientImpl.java:281)
at com.atlassian.upm.pac.PacClientImpl.isUnknownProductVersion(PacClientImpl.java:272) 
at com.atlassian.upm.permission.UpmVisibilityImpl.isKnownOrDevelopmentVersion(UpmVisibilityImpl.java:72)
at com.atlassian.upm.permission.UpmVisibilityImpl.isInstallVisible(UpmVisibilityImpl.java:45)
at com.atlassian.upm.conditions.IsPermittedToView.shouldDisplay(IsPermittedToView.java:61)
at com.atlassian.plugin.web.DefaultWebInterfaceManager.filterFragmentsByCondition(DefaultWebInterfaceManager.java:160)
at com.atlassian.plugin.web.DefaultWebInterfaceManager.getDisplayableItems(DefaultWebInterfaceManager.java:113)
at com.atlassian.confluence.plugin.descriptor.web.ConfluenceWebInterfaceManager.getDisplayableItems(ConfluenceWebInterfaceManager.java:78)
at com.atlassian.confluence.web.ConfluenceWebMenuManager.getSectionItems(ConfluenceWebMenuManager.java:48)
at com.atlassian.confluence.web.ConfluenceWebMenuManager.getMenu(ConfluenceWebMenuManager.java:32)

Stuck Thread

catalina.out may report stuck threads that are related to the Marketplace connection:

		at com.atlassian.upm.pac.PacClientImpl.mpacApp(PacClientImpl.java:277)
		at com.atlassian.upm.pac.PacClientImpl.unknownAppVersion(PacClientImpl.java:281)
		at com.atlassian.upm.pac.PacClientImpl.isUnknownProductVersion(PacClientImpl.java:272)
		at com.atlassian.upm.permission.UpmVisibilityImpl.isKnownOrDevelopmentVersion(UpmVisibilityImpl.java:72)
		at com.atlassian.upm.permission.UpmVisibilityImpl.isInstallVisible(UpmVisibilityImpl.java:45)
		at com.atlassian.upm.conditions.IsPermittedToView.shouldDisplay(IsPermittedToView.java:61)

Workaround

In Confluence, disable connectivity to Marketplace:

Navigate to the cog icon > General Configuration > Manage Apps
Click on Settings at the bottom of the page
Uncheck Connect to Atlassian Marketplace and click Apply

Workaround via REST API

If Confluence is completely inaccessible we can use the following REST API to disable connectivity to Marketplace.

curl -u username:password -X PUT <Confluence Base URL>/rest/plugins/1.0/settings -H 'Content-Type: application/vnd.atl.plugins+json' --data-binary '{"settings":[{"key":"pacDisabled","value":true,"requiresRefresh":true,"defaultCheckedValue":true,"readOnly":false}]}'

This ticket is also tracked under UPM-6053

depends on: CACHE-233 Loading...; UPM-6053 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

relates to: PSR-345 Loading...

(22 mentioned in, 1 relates to)

Assignee:: Hasnae (Inactive)

Reporter:: Malcolm Ninnes

Votes:: 11 Vote for this issue

Watchers:: 53 Start watching this issue

Created:: 27/Sep/2019 4:25 AM

Updated:: 20/Sep/2024 2:10 PM

Resolved:: 28/Oct/2019 11:17 PM

Details

Description

Issue Summary

Environment

Steps to Reproduce

Expected Results

Actual Results

Notes

Stuck Thread

Workaround

Workaround via REST API

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