Summary

If there's a Multi-Factor Authentication (MFA) solution in front of Confluence, the mobile app won't be able to reach Confluence and will fail to work.

Expected Results

The app opens the third-party login window as a frame, for example, and allows the user to perform this third-party authentication before moving towards the Confluence authentication.

Actual Results

The following error shows in the app screen:

Can't connect to your site

This could be because you need to use a VPN, the URL is wrong, or Confluence is unavailable.