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  1. Confluence Data Center
  2. CONFSERVER-5794

Don't send any notifications to disabled users

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      Once a user is disabled, they should not receive any notifications.

            [CONFSERVER-5794] Don't send any notifications to disabled users

            Graham Horsman added a comment -

            I'm seeing this in 6.0.5.

            2018-04-09 11:23:22,300 ERROR [NotificationSender:thread-3] [plugin.notifications.dispatcher.NotificationErrorRegistryImpl] addError Error sending notification to server '<Unknown>'(-1) for INDIVIDUAL task (resent 1 times): Error sending to individual '8a81e92b5c6db79d015c6dbb2e300814' on server 'System Mail'
NotificationException: javax.mail.MessagingException: Exception reading response;
  nested exception is:
	java.net.SocketTimeoutException: Read timed out

            Graham Horsman added a comment - I'm seeing this in 6.0.5. 2018-04-09 11:23:22,300 ERROR [NotificationSender:thread-3] [plugin.notifications.dispatcher.NotificationErrorRegistryImpl] addError Error sending notification to server '<Unknown>' (-1) for INDIVIDUAL task (resent 1 times): Error sending to individual '8a81e92b5c6db79d015c6dbb2e300814' on server ' System Mail' NotificationException: javax.mail.MessagingException: Exception reading response;   nested exception is: java.net.SocketTimeoutException: Read timed out

            Stephen Gramm added a comment -

            We are also requesting a fix for version 5.8.17

            Stephen Gramm added a comment - We are also requesting a fix for version 5.8.17

            Hans-Peter Geier added a comment -

            as the solution is known now and already fixed in 5.9.1, could you make the fix also available in a 5.8.xx release?
            We don't have plans to upgrade to 5.9.x soon, and I believe this issue is important enough to provide a solution to 5.8.xx customers as well.

            Hans-Peter Geier added a comment - as the solution is known now and already fixed in 5.9.1, could you make the fix also available in a 5.8.xx release? We don't have plans to upgrade to 5.9.x soon, and I believe this issue is important enough to provide a solution to 5.8.xx customers as well.

            Hans-Peter Geier added a comment -

            same error on 5.8.x

            Hans-Peter Geier added a comment - same error on 5.8.x

            Darrell Bush added a comment -

            Hi Richard, there are entries in the log file that indicate that emails are being sent to inactive users, according to https://confluence.atlassian.com/display/CONFKB/Email+notifications+trigger+a+NoSuchElementException+in+the+logs?focusedCommentId=781194392&#comment-781194392. The users are disabled in Active Directory, and we are using Crowd to read the Active Directory. There are two pages that are sending the emails, and only one watcher on one of those pages. I'm not sure why the emails are being sent. How can we identify the user from the log file value for user '8ae784ab4de7ac44014de8f684650042'?

            2015-09-30 11:34:02,689 ERROR [NotificationSender:thread-2] [plugin.notifications.dispatcher.NotificationErrorRegistryImpl] addError Error sending notification to server '<Unknown>'(-1) for INDIVIDUAL task (resent 4 times): Error generating message for server 'System Mail' on medium 'mail' for user '8ae784ab4de7ac44014de8f684650042'.

            Darrell Bush added a comment - Hi Richard, there are entries in the log file that indicate that emails are being sent to inactive users, according to https://confluence.atlassian.com/display/CONFKB/Email+notifications+trigger+a+NoSuchElementException+in+the+logs?focusedCommentId=781194392&#comment-781194392 . The users are disabled in Active Directory, and we are using Crowd to read the Active Directory. There are two pages that are sending the emails, and only one watcher on one of those pages. I'm not sure why the emails are being sent. How can we identify the user from the log file value for user '8ae784ab4de7ac44014de8f684650042'? 2015-09-30 11:34:02,689 ERROR [NotificationSender:thread-2] [plugin.notifications.dispatcher.NotificationErrorRegistryImpl] addError Error sending notification to server '<Unknown>' (-1) for INDIVIDUAL task (resent 4 times): Error generating message for server ' System Mail' on medium 'mail' for user '8ae784ab4de7ac44014de8f684650042' .

            Richard Atkins added a comment -

            darrell.bush which kinds of notifications are being sent to deactivated users in your system? How are those users being deactivated? Is it by marking them disabled in LDAP, deactivating them directly in Confluence user management, or removing their "use confluence" permission? We believe we've resolved the issue for shares, but we could easily have missed other notification types - sorry about that. I'll reopen this, and ensure that we get coverage for all the notification types in Confluence before this issue is marked as resolved again.

            Richard Atkins added a comment - darrell.bush which kinds of notifications are being sent to deactivated users in your system? How are those users being deactivated? Is it by marking them disabled in LDAP, deactivating them directly in Confluence user management, or removing their "use confluence" permission? We believe we've resolved the issue for shares, but we could easily have missed other notification types - sorry about that. I'll reopen this, and ensure that we get coverage for all the notification types in Confluence before this issue is marked as resolved again.

            Darrell Bush added a comment -

            This is marked as Resolved-Fixed. What is the resolution? I am still seeing this in version 5.8.4.

            Darrell Bush added a comment - This is marked as Resolved-Fixed. What is the resolution? I am still seeing this in version 5.8.4.

            Heshan Manamperi added a comment -

            Affected: 5.6.3 and 5.7.3

            Heshan Manamperi added a comment - Affected: 5.6.3 and 5.7.3

            David Rizzuto added a comment -

            I'm increasing the priority of this due to the fact that it can potentially send emails to people who shouldn't get them.

            David Rizzuto added a comment - I'm increasing the priority of this due to the fact that it can potentially send emails to people who shouldn't get them.

            Dragana Brighton added a comment -

            I agree the priority should be much higher on this. Especially if there is no a workaround.

            Dragana Brighton added a comment - I agree the priority should be much higher on this. Especially if there is no a workaround.

              fxu Feng Xu (Inactive)
              tom@atlassian.com Tom Davies
              Affected customers:
              44 This affects my team
              Watchers:
              42 Start watching this issue

                Created:
                Updated:
                Resolved: