-
Bug
-
Resolution: Unresolved
-
Low
-
None
-
6.12.2, 6.15.2
-
5
-
Severity 3 - Minor
-
Summary
On some Windows operating systems, after installing Atlassian Companion software, Companion can be used normally. Restart the system, Companion will not work properly, and the lower right tray has no Companion icon. The double-click desktop Companion shortcut can't be started either. It needs to be reinstalled before it can be used, and it needs to be reinstalled every time it restarts.
Steps to reproduce
- Start a Windows system with Companion App previously installed
- If the issue happens, the Companion App will not be able to be launched properly, as described above
- The exact causes or circumstances that cause this to happen are not known, as it is an intermittent issue.
Workarounds
Removing the previous Companion App directories and installing the application again makes it work correctly once more.
[CONFSERVER-57661] Atlassian Companion app can't work properly after restarting the system on some operating windows machines
2018-12-12 16:21:15> FileDownloader: Downloading url: https://update-nucleus.atlassian.com/atlassian-companion/291cb34fe2296e5fb82b83a04704c9b4/win32/ia32/releases?id=atlassian-desktop-companion&localversion=0.5.3&arch=amd64
2018-12-12 16:21:53> IEnableLogger: Failed to download url: https://update-nucleus.atlassian.com/atlassian-companion/291cb34fe2296e5fb82b83a04704c9b4/win32/ia32/releases?id=atlassian-desktop-companion&localversion=0.5.3&arch=amd64: System.Net.WebException: 基础连接已经关闭: 发送时发生错误。 ---> System.IO.IOException: 无法从传输连接中读取数据: 由于连接方在一段时间后没有正确答复或连接的主机没有反应，连接尝试失败。。 ---> System.Net.Sockets.SocketException: 由于连接方在一段时间后没有正确答复或连接的主机没有反应，连接尝试失败。
在 System.Net.Sockets.Socket.EndReceive(IAsyncResult asyncResult)
在 System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult)
— 内部异常堆栈跟踪的结尾 —
在 System.Net.TlsStream.EndWrite(IAsyncResult asyncResult)
在 System.Net.PooledStream.EndWrite(IAsyncResult asyncResult)
在 System.Net.ConnectStream.WriteHeadersCallback(IAsyncResult ar)
— 内部异常堆栈跟踪的结尾 —
在 System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
在 System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result)
在 System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result)
— 引发异常的上一位置中堆栈跟踪的末尾 —
在 System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
在 System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
在 Squirrel.Utility.<LogIfThrows>d__43`1.MoveNext()
2018-12-12 16:21:53> CheckForUpdateImpl: Download resulted in WebException (returning blank release list): System.Net.WebException: 基础连接已经关闭: 发送时发生错误。 ---> System.IO.IOException: 无法从传输连接中读取数据: 由于连接方在一段时间后没有正确答复或连接的主机没有反应，连接尝试失败。。 ---> System.Net.Sockets.SocketException: 由于连接方在一段时间后没有正确答复或连接的主机没有反应，连接尝试失败。
在 System.Net.Sockets.Socket.EndReceive(IAsyncResult asyncResult)
log:
2018-12-06 11:49:16> Program: Starting Squirrel Updater: --createShortcut=Atlassian Companion.exe
2018-12-06 11:49:16> ApplyReleasesImpl: About to create shortcuts for Atlassian Companion.exe, rootAppDir C:\Users\076242\AppData\Local\atlassian-desktop-companion
2018-12-06 11:49:17> ApplyReleasesImpl: Creating shortcut for Atlassian Companion.exe => d:\user\076242\startmenu\Programs\Atlassian\Atlassian Companion.lnk
2018-12-06 11:49:17> ApplyReleasesImpl: About to save shortcut: d:\user\076242\startmenu\Programs\Atlassian\Atlassian Companion.lnk (target C:\Users\076242\AppData\Local\atlassian-desktop-companion\Atlassian Companion.exe, workingDir C:\Users\076242\AppData\Local\atlassian-desktop-companion\app-0.5.3, args , toastActivatorCSLID 2a3eac05-4cae-51a6-b6bc-d4d8500da6f4)
2018-12-06 11:49:17> ApplyReleasesImpl: Creating shortcut for Atlassian Companion.exe => D:\user\076242\桌面\Atlassian Companion.lnk
2018-12-06 11:49:17> ApplyReleasesImpl: About to save shortcut: D:\user\076242\桌面\Atlassian Companion.lnk (target C:\Users\076242\AppData\Local\atlassian-desktop-companion\Atlassian Companion.exe, workingDir C:\Users\076242\AppData\Local\atlassian-desktop-companion\app-0.5.3, args , toastActivatorCSLID 2a3eac05-4cae-51a6-b6bc-d4d8500da6f4)
2018-12-06 11:49:17> ApplyReleasesImpl: Examining Pin: Google Chrome (2).lnk
2018-12-06 11:49:17> ApplyReleasesImpl: Examining Pin: Google Chrome.lnk
2018-12-06 11:49:17> ApplyReleasesImpl: Examining Pin: hfs_CN.exe - 快捷方式.lnk
2018-12-06 11:49:17> ApplyReleasesImpl: Examining Pin: Internet Explorer.lnk
2018-12-06 11:49:17> ApplyReleasesImpl: Examining Pin: Microsoft Outlook 2010.lnk
2018-12-06 11:49:17> ApplyReleasesImpl: Examining Pin: Windows Explorer (2).lnk
2018-12-06 11:49:17> ApplyReleasesImpl: Examining Pin: Windows Explorer.lnk
2018-12-06 11:49:17> ApplyReleasesImpl: Examining Pin: 抓图工具.lnk
2018-12-06 11:49:28> Program: Starting Squirrel Updater: --checkForUpdate https://update-nucleus.atlassian.com/Atlassian-Companion/291cb34fe2296e5fb82b83a04704c9b4/win32/ia32
2018-12-06 11:49:28> Program: Fetching update information, downloading from https://update-nucleus.atlassian.com/Atlassian-Companion/291cb34fe2296e5fb82b83a04704c9b4/win32/ia32
2018-12-06 11:49:28> CheckForUpdateImpl: Generated new staging user ID: 00d06ba1-44b7-57d5-8421-f1c473f22b96
2018-12-06 11:49:28> CheckForUpdateImpl: Downloading RELEASES file from https://update-nucleus.atlassian.com/Atlassian-Companion/291cb34fe2296e5fb82b83a04704c9b4/win32/ia32
2018-12-06 11:49:28> FileDownloader: Downloading url: https://update-nucleus.atlassian.com/Atlassian-Companion/291cb34fe2296e5fb82b83a04704c9b4/win32/ia32/RELEASES?id=atlassian-desktop-companion&localVersion=0.5.3&arch=amd64
2018-12-06 11:50:31> IEnableLogger: Failed to download url: https://update-nucleus.atlassian.com/Atlassian-Companion/291cb34fe2296e5fb82b83a04704c9b4/win32/ia32/RELEASES?id=atlassian-desktop-companion&localVersion=0.5.3&arch=amd64: System.Net.WebException: 基础连接已经关闭: 发送时发生错误。 ---> System.IO.IOException: 由于远程方已关闭传输流，身份验证失败。
在 System.Net.TlsStream.EndWrite(IAsyncResult asyncResult)
在 System.Net.PooledStream.EndWrite(IAsyncResult asyncResult)
在 System.Net.ConnectStream.WriteHeadersCallback(IAsyncResult ar)
— 内部异常堆栈跟踪的结尾 —
在 System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
在 System.Net.WebClient.GetWebResponse(WebRequest request, IAsyncResult result)
在 System.Net.WebClient.DownloadBitsResponseCallback(IAsyncResult result)
— 引发异常的上一位置中堆栈跟踪的末尾 —
在 System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
在 System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
在 Squirrel.Utility.<LogIfThrows>d__43`1.MoveNext()
Unable to reproduce, moving to 'Gathering Impact'. If anyone can provide further details of this bug for Companion v1.0.0+, please share details here.
Thank you
Makisa | Senior Product Manager, Confluence Server and Data Center