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  1. Confluence Data Center
  2. CONFSERVER-57423

Open in app button doesn't hide when disabling Confluence Mobile Plugin while in Mobile View

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 7.14.0
    • 6.11.2, 6.13.0, 7.1.1, 7.4.0, 7.4.7
    • Mobile

      Steps to reproduce

      1. Confluence 6.8.x and beyond (mobile app available)
      2. Browse your Confluence server with a mobile browser
      3. Navigate to a page and you will see a gigantic Open in App button at the bottom-mid
      4. Following Confluence Mobile it mentions that to hide/disable the Open in App button, we should disable Confluence Mobile Plugin at Manage Add-ons (system add-on). Disable the add-on.

      Expected Results

      Open in App button is disabled

      Actual Results

      Nothing happens and the button remains ONLY in Mobile View

      Workaround

      Switch to Desktop View

      Additional Info

      Happens in both iOS and Android, tested with Chrome and Firefox
      Clearing the browser/plugin cache doesn't resolve this
      Ability to Customise CSS Stylesheet for Confluence Mobile not implemented yet

          Form Name

            [CONFSERVER-57423] Open in app button doesn't hide when disabling Confluence Mobile Plugin while in Mobile View

            Minh Tran added a comment -

            A fix for this issue is available to Server and Data Center customers in Confluence 7.14.0
            Upgrade now or check out the Release Notes to see what other issues are resolved.

            Minh Tran added a comment - A fix for this issue is available to Server and Data Center customers in Confluence 7.14.0 Upgrade now or check out the Release Notes to see what other issues are resolved.

            Since you still do not support MS Intune, Confluence Mobile Web is the only way to access Confluence via a mobile.

            Why do not you add a way to disable this pushy button?

            If you do not, it's better to disable the entire Confluence Mobile Web thing. It makes no sense.

            Wolfgang Lutz added a comment - Since you still do not support MS Intune, Confluence Mobile Web is the only way to access Confluence via a mobile. Why do not you add a way to disable this pushy button? If you do not, it's better to disable the entire Confluence Mobile Web thing. It makes no sense.

            We face this issues too. Sadly the app is no alternative as it needs the user to be logged in but we need to grant anonymous read-access.
            The quite big button blocks a lot of space and users might hit it by accident. we really need to disable this.

            Tobias Lietz added a comment - We face this issues too. Sadly the app is no alternative as it needs the user to be logged in but we need to grant anonymous read-access. The quite big button blocks a lot of space and users might hit it by accident. we really need to disable this.

            When can we expect this fix? We are deciding to use Confluence or not in our company, but with this bug it is innapropriate. We need to have normal browser version. This button is half of phone-work-screen, with opened keyboard especially. Can you please fix it? 

            Анна Кузнецова added a comment - When can we expect this fix? We are deciding to use Confluence or not in our company, but with this bug it is innapropriate. We need to have normal browser version. This button is half of phone-work-screen, with opened keyboard especially. Can you please fix it? 

            This still does not work in 6.14.2 (Mobile plugin 2.2.1)

            Toms Trankalis added a comment - This still does not work in 6.14.2 (Mobile plugin 2.2.1)

              4a852dafc42c mpanteleiev (Inactive)
              ajardim Artur J
              Affected customers:
              10 This affects my team
              Watchers:
              21 Start watching this issue

                Created:
                Updated:
                Resolved: