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  1. Confluence Data Center
  2. CONFSERVER-56046

Ask a Question Dialog loading indefinitely

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Details

    • Bug
    • Resolution: Unresolved
    • Medium
    • None
    • 6.4.3, 6.7.0, 6.8.0, 6.9.0
    • None

    Description

      Steps to Reproduce:

      1. Install Confluence 6.7.x and Confluence Question add-on version 2.6.6
      2. Create Space in Confluence
      3. Add an Ask a Question button to a page
      4. Try to create new Question using the Ask a Question button

      Expected Result

      User will be shown/re-direct to the Question template when clicking on the button

      Actual Result

      Create Dialog loading indefinitely as shown

      In the Developer Tools' Console tab, following error message can be observe

      Additional notes on the symptom:

      Confluence version Confluence Question version Symptom
      6.4.3 2.4.19 Create dialog loading indefinitely
      6.7.0 2.6.6 Create dialog loading indefinitely
      6.8.0 2.5.5 Create dialog loading indefinitely, however it will re-redirect user to Question when cancelled and re-tried
      6.9.0 2.6.6 Create dialog loading indefinitely, however it will re-redirect user to Question when cancelled and re-tried

      Screenshot below shown the Question template that user will be re-directed to when re-tried to create Question from the Ask a Question Button.

      Workaround

      Use Question List Macro to enable user to create Question from Confluence page

      Attachments

        1. ConsoleTab.png
          ConsoleTab.png
          146 kB
        2. CreateFromTemplateMacro.png
          CreateFromTemplateMacro.png
          57 kB
        3. CreateQuestionFromTemplate.png
          CreateQuestionFromTemplate.png
          78 kB
        4. Redirected.png
          Redirected.png
          71 kB

        Activity

          People

            Unassigned Unassigned
            jalbion Janet Albion (Inactive)
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            Dates

              Created:
              Updated: