Summary

Videos that has 1920 x 1090 resolutions cannot run on IE, Edge and Safari. In IE/Edge when the video thumbnail is clicked the video player will only show a blank screen. In Safari it will show "Ouch! We can't load the media file" error message.

Steps to Reproduce

1. Upload a video with resolution (1920X1090) to a Confluence page.
2. Save or Update the Confluence Page.
3. Click on the video

Expected Results

Video player able to render and play the video while using IE/Edge or Safari.

Actual Results

1. In IE/Edge when the video thumbnail is clicked the video player will only show a blank screen.
2. In Safari it will show "Ouch! We can't load the media file" error message.

Workaround

Resize the the video to 1920 x 1080 and 1280 X 738. Other resolutions might work as well but it has not been tested.