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  1. Confluence Data Center
  2. CONFSERVER-53690

Team Calendar subscription does not work in Google Calendar, but does in Apple Mac Calendar and Outlook

    • Icon: Bug Bug
    • Resolution: Cannot Reproduce
    • Icon: Low Low
    • None
    • 6.4.1, 6.4.3
    • Apps - Team Calendar

      Summary

      Attempting to subscribe to Team Calendar link in Google Calendar returns error:
      "Settings Error - We could not parse the calendar at the url requested."

      Subscribing to the same url in other clients Apple Calendar and Outlook works without error.

      Environment

      • Team Calendar v. 5.3.19, 5.3.20

      Steps to Reproduce

      1. Following the steps to generate the calendar subscription url in Confluence calendar . . . > Subscribe
      2. Then in Google Calendar, attempt to add the calendar by subscription url (see: Subscribe to and from Team Calendars)
      3. Google Calendar appears to begin to start but then displays the error.  

      Expected Results

      Calendar subscription should be added successfully

      Actual Results

      Google displays the error.

      "Settings Error
      We could not parse the calendar at the url requested."

      UPDATE: In recent Google Calendar design update, it looks like no error is displayed but no success message is reported and no calendar items are imported on the calendar.

      UPDATE: We have also found that office365 calendars experience the same issues. The calendar can be added with no error message, but no calendar items are imported on the calendar.

      Notes

      In trying to investigate the source of the error, I've downloaded the .ics files and tried checking them for errors with some online ICS file format validator which gave errors on the VTIMEZONE data. For troubleshooting, we asked the customer to try alternative timezones as they also ran into other issues with the "Hong Kong" timezone in other another bug (CONFSERVER-48595 / -CONFSERVER-48981-) but they still experienced the errors on both of their calendars.

      As additional troubleshooting, I downloaded the .ics files from the calendar subscription urls and tried instead to just import them and received similar errors. If I manually edited the ICS files to remove the whole VTIMEZONE content, I was able to import the calendar data into a temp calendar for testing. I tried just removing only bits of the VTIMEZONE data but still ran into issues until I removed everything in between and including:

      BEGIN:VTIMEZONE
      END:VTIMEZONE
      

      Workaround

      There is no known workaround currently available for Google Calendars.

      Subscribing still seems to work with other Calendar applications such as Microsoft Outlook, Apple Mac Calendar, and Apple iOS Calendar.

            [CONFSERVER-53690] Team Calendar subscription does not work in Google Calendar, but does in Apple Mac Calendar and Outlook

            Hello

            I can confirm that this issue is still occurring and I am actively impacted by it. 

            When just browsing the ics URL I see:

            java.lang.nullpointerexception

            Calendaring is a pain point with a lot of customers. 

            If the issue is a firewall blocking the google request to the instance, then there should be extra guidance around this. I.e. add google public IP's. 

            Kind Regards

            Colin McDermott

            Colin McDermott_GLiNTECH added a comment - - edited Hello I can confirm that this issue is still occurring and I am actively impacted by it.  When just browsing the ics URL I see: java.lang.nullpointerexception Calendaring is a pain point with a lot of customers.   If the issue is a firewall blocking the google request to the instance, then there should be extra guidance around this. I.e. add google public IP's.  Kind Regards Colin McDermott

            Hi everyone

            We are not able to reproduce this issue of Team Calendars integrating with Google Calendar. We will be closing this issue as there is not enough information to verify the exact circumstances under which this issue appears. We do know that if your instance is behind a firewall and Google can’t access the server that similar behaviour to that reported here may be experienced.

            Please add a comment if this issue is still occurring and you can confirm that Google can access your server, as well as which timezone your calendar is in. Please also note that you can raise a support ticket for more specific assistance.

            We have also investigated the bug mentioned in the Description, CONFSERVER-48595, and will have a fix for this.

            Thanks
            Makisa | Senior Product Manager, Confluence Server and Data Center

            Makisa Appleton added a comment - Hi everyone We are not able to reproduce this issue of Team Calendars integrating with Google Calendar. We will be closing this issue as there is not enough information to verify the exact circumstances under which this issue appears. We do know that if your instance is behind a firewall and Google can’t access the server that similar behaviour to that reported here may be experienced. Please add a comment if this issue is still occurring and you can confirm that Google can access your server, as well as which timezone your calendar is in. Please also note that you can raise a support ticket for more specific assistance. We have also investigated the bug mentioned in the Description, CONFSERVER-48595 , and will have a fix for this. Thanks Makisa | Senior Product Manager, Confluence Server and Data Center

            jlgr added a comment -

            I have this problem adding the calendar to Google Calendar and Office 365.
            The calendar can be added but does not show the items, and does not perform synchronization.

            Please, any feedback on this issue? It is impossible to configure the synchronization with an android device since as indicated in the documentation it is necessary to perform it through Google Calendar.

            jlgr added a comment - I have this problem adding the calendar to Google Calendar and Office 365. The calendar can be added but does not show the items, and does not perform synchronization. Please, any feedback on this issue? It is impossible to configure the synchronization with an android device since as indicated in the documentation it is necessary to perform it through Google Calendar.

            Is there an updated timeline for this fix and what version it will be pushed into? 

            Janni Chohan added a comment - Is there an updated timeline for this fix and what version it will be pushed into? 

            I would be happy to provide any additional details to help clarify this issue. Some confluence calendars seems to work, others don't.

            John Gorondy added a comment - I would be happy to provide any additional details to help clarify this issue. Some confluence calendars seems to work, others don't.

            Amy Gammon added a comment -

            Please give us an update on this bug. Thanks

             

            Amy Gammon added a comment - Please give us an update on this bug. Thanks  

            Deleted added a comment - - edited

            Any chance to have a look into it? Any alternative workaround for that? I need to make my Wiki Team Calendar events appear in Slack somehow. Thought one way would be to do that through Google calendar but apparently it's not the case due to this problem.

            Deleted added a comment - - edited Any chance to have a look into it? Any alternative workaround for that? I need to make my Wiki Team Calendar events appear in Slack somehow. Thought one way would be to do that through Google calendar but apparently it's not the case due to this problem.

            Brandon Boyd added a comment - - edited

            [*UPDATE 11/7*]

            Able to view the calendar in my gmail account. However I am noticing that for custom events that I made, the "Who" section is not reflecting for me. So I am not able to tell which users are associated with custom events from the Gmail calendar. 

            Brandon Boyd added a comment - - edited [*UPDATE 11/7*] Able to view the calendar in my gmail account. However I am noticing that for custom events that I made, the "Who" section is not reflecting for me. So I am not able to tell which users are associated with custom events from the Gmail calendar. 

            We don't get an error, but events don't display or display after many days.

            Jason Hofmann added a comment - We don't get an error, but events don't display or display after many days.

            This is a major blocker for using the Team Calendar Add-on in Confluence. +1 for fixing this.

            Deleted Account (Inactive) added a comment - This is a major blocker for using the Team Calendar Add-on in Confluence. +1 for fixing this.

              Unassigned Unassigned
              ddegeatano Dave Degeatano
              Affected customers:
              61 This affects my team
              Watchers:
              52 Start watching this issue

                Created:
                Updated:
                Resolved: