Details
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Bug
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Resolution: Fixed
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Low
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6.1.1
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None
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4
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Severity 3 - Minor
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Description
Symptoms
When creating a Support zip in Confluence 6.1.1, the support zip is created, but an ERROR is thrown in both the logs and the Admin User Interface:
Your support zip was created, but please note:
Error processing 'Healthcheck results': NoClassDefFoundError: com/atlassian/support/healthcheck/impl/SupportHealthCheckManager
Logs show:
[support.tools.request.CreateSupportZipTask] zip Error processing 'Healthcheck results': NoSuchMethodError: com.atlassian.support.healthcheck.impl.SupportHealthCheckManager.performChecks(Lcom/atlassian/support/healthcheck/api/model/HealthCheckFilter;)Ljava/util/List; -- referer: https://confluence.example.com/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | traceId: e4c2b4328a0e8fde | userName: captain.planet java.lang.NoSuchMethodError: com.atlassian.support.healthcheck.impl.SupportHealthCheckManager.performChecks(Lcom/atlassian/support/healthcheck/api/model/HealthCheckFilter;)Ljava/util/List; at com.atlassian.support.tools.salext.bundle.HealthcheckResultsBundle.getHealthcheckResults(HealthcheckResultsBundle.java:71) at com.atlassian.support.tools.salext.bundle.HealthcheckResultsBundle.getFiles(HealthcheckResultsBundle.java:39) at com.atlassian.support.tools.request.CreateSupportZipTask.zip(CreateSupportZipTask.java:202) at com.atlassian.support.tools.request.CreateSupportZipTask.createSupportZip(CreateSupportZipTask.java:73) at com.atlassian.support.tools.request.CreateSupportZipTask$1.call(CreateSupportZipTask.java:55) at com.atlassian.support.tools.request.CreateSupportZipTask$1.call(CreateSupportZipTask.java:52) at com.atlassian.support.tools.request.CreateSupportZipTask.call(CreateSupportZipTask.java:57) at com.atlassian.support.tools.request.CreateSupportZipTask.call(CreateSupportZipTask.java:26) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:745)
Steps to Reproduce
- Install Confluence 6.1.1 with Confluence Healthcheck Plugin 2.3.0 by default.
- No issues with HealthCheck plugin are seen.
- Upgrade to Confluence Healthcheck Plugin to 2.4.0 (marked as compatible)
- ERROR occurs in the instance
Fix
Update to Confluence Instance Health 2.5.1.
Attachments
Issue Links
- was cloned as
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- Closed
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