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  1. Confluence Server
  2. CONFSERVER-52289

Unable to generate Support Zip using Confluence Instance Health 2.4.0

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Low
    • Resolution: Fixed
    • Affects Version/s: 6.1.1
    • Fix Version/s: 6.1.3
    • Labels:
      None

      Description

      Symptoms

      When creating a Support zip in Confluence 6.1.1, the support zip is created, but an ERROR is thrown in both the logs and the Admin User Interface: 
      Your support zip was created, but please note:

      Error processing 'Healthcheck results': NoClassDefFoundError: com/atlassian/support/healthcheck/impl/SupportHealthCheckManager
      Logs show:

      [support.tools.request.CreateSupportZipTask] zip Error processing 'Healthcheck results': NoSuchMethodError: com.atlassian.support.healthcheck.impl.SupportHealthCheckManager.performChecks(Lcom/atlassian/support/healthcheck/api/model/HealthCheckFilter;)Ljava/util/List;
       -- referer: https://confluence.example.com/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | traceId: e4c2b4328a0e8fde | userName: captain.planet
      java.lang.NoSuchMethodError: com.atlassian.support.healthcheck.impl.SupportHealthCheckManager.performChecks(Lcom/atlassian/support/healthcheck/api/model/HealthCheckFilter;)Ljava/util/List;
      	at com.atlassian.support.tools.salext.bundle.HealthcheckResultsBundle.getHealthcheckResults(HealthcheckResultsBundle.java:71)
      	at com.atlassian.support.tools.salext.bundle.HealthcheckResultsBundle.getFiles(HealthcheckResultsBundle.java:39)
      	at com.atlassian.support.tools.request.CreateSupportZipTask.zip(CreateSupportZipTask.java:202)
      	at com.atlassian.support.tools.request.CreateSupportZipTask.createSupportZip(CreateSupportZipTask.java:73)
      	at com.atlassian.support.tools.request.CreateSupportZipTask$1.call(CreateSupportZipTask.java:55)
      	at com.atlassian.support.tools.request.CreateSupportZipTask$1.call(CreateSupportZipTask.java:52)
      	at com.atlassian.support.tools.request.CreateSupportZipTask.call(CreateSupportZipTask.java:57)
      	at com.atlassian.support.tools.request.CreateSupportZipTask.call(CreateSupportZipTask.java:26)
      	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
      	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
      	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
      	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
      	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
      	at java.lang.Thread.run(Thread.java:745)
      

      Steps to Reproduce

      1. Install Confluence 6.1.1 with Confluence Healthcheck Plugin 2.3.0 by default.
      2. No issues with HealthCheck plugin are seen.
      3. Upgrade to Confluence Healthcheck Plugin to 2.4.0 (marked as compatible)
      4. ERROR occurs in the instance

      Fix

      Update to Confluence Instance Health 2.5.1.

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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Last commented:
                  1 year, 50 weeks, 4 days ago