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  1. Confluence Data Center
  2. CONFSERVER-52260

Powerpoint files does not preview due to missing font

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • 6.0.5, 6.1.1, 6.2.1, 6.2.3, 6.8.2
    • None

    Description

      Summary

      Confluence does not preview Powerpoint files when fonts are missing even if the font files are not used in the Powerpoint file being previewed

      Environment

      • Confluence 6.0.5
      • CentOS 6

      Steps to Reproduce

      Support was unable to replicate this problem on our end, however we managed to figure out the cause of the issue was due to a font being missing from the system

      Expected Results

      Confluence would show the preview of the Powerpoint files that does not use that font

      Actual Results

      When clicking on the file to preview it, it will instead state the following :

      "We can't preview this file. You'll have to download the file to view it"

      Also there will be an error message regarding the conversion of the Powerpoint files :

      2017-03-21 16:23:44,513 ERROR [conversion-thread-0] [plugins.conversion.impl.TimeoutConversionRunnable] run Cannot convert. Execution error: 
      ...
      Caused by: class com.aspose.slides.ms.pbdb106a0.i: FontFamily 'FreeMono' not found
      Parameter name: FreeMono
      com.aspose.slides.ms.pbdb106a0.p6a2feef8.q.do(Unknown Source)
      

      Workaround

      Right now, the workaround is to install the font that is listed as missing. However, the reasoning behind this bug is that even if a font is missing, if the file does not use that font, the preview should be working but it's not

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            Unassigned Unassigned
            jtye Joe Wai Tye (Inactive)
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            Dates

              Created:
              Updated: