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  1. Confluence Data Center
  2. CONFSERVER-45412

Cannot update JIRA issues, when a user presses Update link in JIRA Issue macro in Japanese version Windows OS.

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      Summary

      Cannot update JIRA issues, when a user presses Update link in JIRA Issue macro in Japanese version Windows OS.

      the JIRA Issue macro uses a filter with Japanese characters.
      ex. project = TEST AND summary ~テスト

      When a user presses Update link, a warning message shows.

      JIRA project doesn't exist or you don't have permission to view it.
      　Note: Actually Japanese message

      And then click the link in this message, move to JIRA.
      But search condition has garbled characters and an error message.

      Environment

      • Japanese version Windows 2012 R2
      • Confluence 5.10.8 + JIRA 7.2

      Steps to Reproduce

      1. Log in JIRA
      2. Create tickets in JIRA, and write "テスト" in summary field
      3. Log in Confluence
      4. Create a page
      5. Place a JIRA Issue macro
      6. Set fitler project = TEST AND summary ~テスト
      7. Save
      8. Open the page
      9. Press Update link

      Expected Results

      JIRA Issues are updated after press the Update link.

      Actual Results

      JIRA Issues are not update. and Error happens.

        1. jira_issue_macro.png
          jira_issue_macro.png
          16 kB

            [CONFSERVER-45412] Cannot update JIRA issues, when a user presses Update link in JIRA Issue macro in Japanese version Windows OS.

            George Varghese added a comment -
            Atlassian Update - 10 April 2025

            Hi,

            At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.

            This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.

            Please note the comments on this thread are not being monitored.

            You can read more about our bug fix policy here and how we prioritize bugs.

            To learn more about our recent investments in Confluence Data Center, please check our public roadmap and dashboards containing recently resolved issues, current work, and future plans.

            Kind regards,
            Confluence Data Center

            George Varghese added a comment - Atlassian Update - 10 April 2025 Hi, At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products. This bug is being closed due to a lack of engagement in the last four years , including no new watchers, votes, or comments; this inactivity suggests a low impact. Please note the comments on this thread are not being monitored. You can read more about our bug fix policy here and how we prioritize bugs. To learn more about our recent investments in Confluence Data Center, please check our public roadmap and dashboards containing recently resolved issues , current work, and future plans . Kind regards, Confluence Data Center

              Unassigned Unassigned
              tnagasaka Takuya Nagasaka (Inactive)
              Affected customers:
              5 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: