The Collaborative Editing Plugin may fail to start due to disabled plugins after upgrade

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    • 26
    • Severity 2 - Major

      This bug was raised to investigate problems with the collaborative editing plugin not starting correctly.

      This error appears in the browser's console:

      Error running batched script. Error: confluence-collaborative-editor-plugin/editor-blanket missing confluence-editor/editor/page-editor(…)
      

      There are no errors in the Confluence logs.

      Symptoms

      You cannot edit any pages after upgrading to Confluence 6.0.1. You get the message "Collaborative editing is taking a while...".

      Environment

      This problem has been observed in a Windows Environment, with the following factors:

      • SQL Server 2012
      • No reverse proxy
      Workaround
      1. Enable JIRA Integration :: Plugin (com.atlassian.integration.jira.jira-integration-plugin)
        • This plugin has been confirmed as a cause for the editor to not load.
        1. Click the and click Manage add-ons
        2. Search for JIRA Integration :: Plugin
        3. Click Enable
      2. If the editor is still missing enable all plugins
      Attempted Patch

      Development provided a patched library, however, it did not have any positive impact on the problem. Instead, the browser then reported the following:

      TypeError: cannot read property 'getEditor' of undefined(...)
      

      In the end, we had to get the customer to roll back their instance. This bug is being raised to determine if this is a bonafide bug, or a freak occurrence.

            Assignee:
            Tam Tran
            Reporter:
            Dave Norton
            Votes:
            8 Vote for this issue
            Watchers:
            29 Start watching this issue

              Created:
              Updated:
              Resolved: