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  1. Confluence Data Center
  2. CONFSERVER-43177

Failed sync of user from Jira to confluence after changing the user name

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      Summary

      Users sync between Jira and Confluence is not successful after changing username on Jira side

      Environment

      • Confluence 5.9.10
      • Jira 7.x

      Steps to Reproduce

      1. Set a Jira instance with Internal Directory, create a user with username: 'BOSMADA'
      2. Set confluence and delegate authentication to jira and sync users
      3. Set and AD in Jira, crate a user with username: 'bosmada'
      4. Deactivate 'BOSMADA' from the Jira internal directory and change the user name to 'BOSMADA_internal'
      5. Sync Jira with AD, the new user is there and able to login
      6. Sync confluence with Jira

      Expected Results

      The new user bosmada from the JIRA AD should be in confluence and should be able to login

      Actual Results

      The new user bosmada from the JIRA AD is not synced and can't login

      Workaround

      flushing the cache and synchronizing again brings the new user to confluence, he is able to login.

        1. screenshot-1.png
          72 kB
          Minh Tran

            [CONFSERVER-43177] Failed sync of user from Jira to confluence after changing the user name

            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2895569 ] New: CONFSERVER Bug Workflow v4 [ 2987968 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2785622 ] New: JAC Bug Workflow v3 [ 2895569 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2715269 ] New: JAC Bug Workflow v2 [ 2785622 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2381089 ] New: JAC Bug Workflow [ 2715269 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2272907 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2381089 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2223329 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2272907 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2175805 ] New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2223329 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 1937931 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2175805 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v3 [ 1736961 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 1937931 ]
            Katherine Yabut made changes -
            Workflow Original: CONF Bug Subtask WF (TEMP) [ 1695940 ] New: Confluence Workflow - Public Facing - Restricted v3 [ 1736961 ]

              Unassigned Unassigned
              oraissi Omar Raissi (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: