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  1. Confluence Data Center
  2. CONFSERVER-41612

Attachments preview-download hangs

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      Hello I want to report issue with opening attachments in Confluence.
      We running Confluence v 5.9.9, everything is ok in Chrome v 50+ but not in any Firefox version and IE (Edge inc) as well. So how to reproduce this:
      1) upload to any page some attachment e.g. picture or any type of file
      2) open page in chrome and click on attachment - good (you can see picture or able to download file)
      3) try previous step with firefox or ie - it results with permanent hang - see screenshot.

      I also did some research on your KB about this issue but without success.
      Note that hangs state results with no errors.

      Thank you for any help.
      Best regards, J. Štefan

        1. confluence-hangs.png
          6 kB
          Jaroslav Štefan

            [CONFSERVER-41612] Attachments preview-download hangs

            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2885694 ] New: CONFSERVER Bug Workflow v4 [ 2979620 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2791841 ] New: JAC Bug Workflow v3 [ 2885694 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2727495 ] New: JAC Bug Workflow v2 [ 2791841 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2392096 ] New: JAC Bug Workflow [ 2727495 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2272827 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2392096 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2223240 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2272827 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2175034 ] New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2223240 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 1938963 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2175034 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v3 [ 1737806 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 1938963 ]
            Katherine Yabut made changes -
            Workflow Original: CONF Bug Subtask WF (TEMP) [ 1698589 ] New: Confluence Workflow - Public Facing - Restricted v3 [ 1737806 ]

              Unassigned Unassigned
              1d8fffb3c775 Jaroslav Štefan
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: