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Bug
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Resolution: Fixed
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Medium
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5.7, 5.9.1, 5.8.10, 5.9.2, 5.9.3, 5.9.4, 5.9.5
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2
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Severity 2 - Major
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Summary
When installed on Solaris, Confluence will fail to render files in the new file previewer.
Environment
- Solaris
Steps to Reproduce
- Install Confluence on a machine running Solaris
- Attach a Powerpoint document onto a page
- Use the new file previewer to display the document on the page
Expected Results
The file previewer renders the attached file
Actual Results
The UI prompts the user to Download the file:
The below exception is thrown in the atlassian-confluence.log file:
2016-02-23 19:28:10,640 ERROR [conversion-thread-5] [plugins.conversion.impl.TimeoutConversionRunnable] run Cannot convert. Execution error: -- referer: https://<base-url>/pages/editpage.action?pageId=1234567 | url: /rest/tinymce/1/macro/placeholder | userName: xxxxxxxx java.util.concurrent.ExecutionException: java.lang.AssertionError: Cannot read a name from the name table in a font. at java.util.concurrent.FutureTask.report(FutureTask.java:122) at java.util.concurrent.FutureTask.get(FutureTask.java:206) at com.atlassian.confluence.plugins.conversion.impl.TimeoutConversionRunnable.run(TimeoutConversionRunnable.java:75) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:745) Caused by: java.lang.AssertionError: Cannot read a name from the name table in a font. at com.aspose.slides.p6a2feef8.pbdb106a0.pa2137a2a.a.do(Unknown Source) at com.aspose.slides.pa2137a2a.p9f36407e.ad.if(Unknown Source) at com.aspose.slides.pa2137a2a.p9f36407e.ad.try(Unknown Source) at com.aspose.slides.pa2137a2a.p9f36407e.ad.do(Unknown Source) at com.aspose.slides.pa2137a2a.p9f36407e.l.do(Unknown Source) at com.aspose.slides.pa2137a2a.p9f36407e.l.<init>(Unknown Source) at com.aspose.slides.pa2137a2a.p9f36407e.i.case(Unknown Source) at com.aspose.slides.pa2137a2a.p9f36407e.i.try(Unknown Source) at com.aspose.slides.pa2137a2a.p9f36407e.i.do(Unknown Source) at com.aspose.slides.tv.do(Unknown Source) at com.aspose.slides.tt.<init>(Unknown Source) at com.aspose.slides.bhs.for(Unknown Source) at com.aspose.slides.bhs.while(Unknown Source) at com.aspose.slides.bgn.do(Unknown Source) at com.aspose.slides.bgn.do(Unknown Source) at com.aspose.slides.bgn.do(Unknown Source) at com.aspose.slides.bgn.<init>(Unknown Source) at com.aspose.slides.TextFrame.do(Unknown Source) at com.aspose.slides.AutoShape.do(Unknown Source) at com.aspose.slides.AutoShape.do(Unknown Source) at com.aspose.slides.GroupShape.do(Unknown Source) at com.aspose.slides.Slide.do(Unknown Source) at com.aspose.slides.Slide.do(Unknown Source) at com.aspose.slides.Slide.getThumbnail(Unknown Source) at com.atlassian.plugins.conversion.convert.image.SlidesConverter.generateThumbnailDirect(Unknown Source) at com.atlassian.confluence.plugins.conversion.impl.runnable.JVMConversionRunnable.doWork(JVMConversionRunnable.java:67) at com.atlassian.confluence.plugins.conversion.impl.runnable.ConversionRunnable.run(ConversionRunnable.java:39) at com.atlassian.confluence.plugins.conversion.impl.runnable.JVMConversionRunnable.run(JVMConversionRunnable.java:18) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) ... 3 more
Notes
- It appears the cause for this is a bug in Aspose.Slides, reported as SLIDESJAVA-34641. This bug has been fixed in version 15.2.0, Confluence currently uses 14.7.0 which is an affected version.
- This should affect any version of Confluence 5.7 and above
Workaround
- Run Confluence on a different linux distribution (non Solaris)
![[Extranet] Page](/images/icons/generic_link_16.png "[Extranet] Page"){kind=icon}
We are getting this on Red Hat Enterprise Linux Server release 7.3 (Maipo)
With Confluence 6.2.3.
Any updates we should look at?