Symptoms

• Certain pages with macros do not render on time, the page times out
• The following or similar stack trace appears in the logs:

  2016-01-08 09:15:55,846 ERROR [ajp-nio-8009-exec-3] [adaptavist.analytics.common.GoogleAnalyticsService] sendDataToAnalytics Unable to send analytics data to google service!
   -- referer: http://base.url/path | url: /path | userName: admin | action: viewpage | page: 12345678
  java.net.SocketException: Network is unreachable
          at java.net.PlainSocketImpl.socketConnect(Native Method)
          at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
          at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
          at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
          at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
          at java.net.Socket.connect(Socket.java:589)
          at org.apache.http.conn.scheme.PlainSocketFactory.connectSocket(PlainSocketFactory.java:117)
          at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection(DefaultClientConnectionOperator.java:177)
          at org.apache.http.impl.conn.ManagedClientConnectionImpl.open(ManagedClientConnectionImpl.java:304)
          at org.apache.http.impl.client.DefaultRequestDirector.tryConnect(DefaultRequestDirector.java:611)
          at org.apache.http.impl.client.DefaultRequestDirector.execute(DefaultRequestDirector.java:446)
          at org.apache.http.impl.client.AbstractHttpClient.doExecute(AbstractHttpClient.java:882)
          at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
          at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
          at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:55)
          at com.adaptavist.analytics.common.GoogleAnalyticsService.sendDataToAnalytics(GoogleAnalyticsService.java:69)
          at com.adaptavist.analytics.common.GoogleAnalyticsService.sendDataToAnalytics(GoogleAnalyticsService.java:47)
          at com.adaptavist.analytics.macrosusage.AbstractAnalyticsLegacyMacro.execute(AbstractAnalyticsLegacyMacro.java:37)
          at com.adaptavist.confluence.contentformatting.ContentFormattingMacro.renderMacro(ContentFormattingMacro.java:49)
          at com.adaptavist.analytics.macrosusage.AbstractAnalyticsLegacyMacro.execute(AbstractAnalyticsLegacyMacro.java:32)
          at com.adaptavist.confluence.contentformatting.ContentFormattingMacro.renderMacro(ContentFormattingMacro.java:49)
          at com.adaptavist.analytics.macrosusage.AbstractAnalyticsLegacyMacro.execute(AbstractAnalyticsLegacyMacro.java:32)
          at com.adaptavist.confluence.contentformatting.ContentFormattingMacro.renderMacro(ContentFormattingMacro.java:49)
          at com.adaptavist.analytics.macrosusage.AbstractAnalyticsLegacyMacro.execute(AbstractAnalyticsLegacyMacro.java:32)
          at com.adaptavist.confluence.contentformatting.ContentFormattingMacro.renderMacro(ContentFormattingMacro.java:49)
          at com.adaptavist.analytics.macrosusage.AbstractAnalyticsLegacyMacro.execute(AbstractAnalyticsLegacyMacro.java:32)
          at com.adaptavist.confluence.contentformatting.ContentFormattingMacro.renderMacro(ContentFormattingMacro.java:49)
          at com.adaptavist.analytics.macrosusage.AbstractAnalyticsLegacyMacro.execute(AbstractAnalyticsLegacyMacro.java:32)
          at com.adaptavist.confluence.contentformatting.ContentFormattingMacro.renderMacro(ContentFormattingMacro.java:49)
          at com.adaptavist.analytics.macrosusage.AbstractAnalyticsLegacyMacro.execute(AbstractAnalyticsLegacyMacro.java:32)
          at com.adaptavist.confluence.contentformatting.ContentFormattingMacro.renderMacro(ContentFormattingMacro.java:49)
          at com.adaptavist.analytics.macrosusage.AbstractAnalyticsLegacyMacro.execute(AbstractAnalyticsLegacyMacro.java:32)
          at com.adaptavist.confluence.contentformatting.ContentFormattingMacro.renderMacro(ContentFormattingMacro.java:49)
          at com.adaptavist.analytics.macrosusage.AbstractAnalyticsLegacyMacro.execute(AbstractAnalyticsLegacyMacro.java:32)
          at com.adaptavist.confluence.contentformatting.ContentFormattingMacro.renderMacro(ContentFormattingMacro.java:49)
          at com.adaptavist.analytics.macrosusage.AbstractAnalyticsLegacyMacro.execute(AbstractAnalyticsLegacyMacro.java:32)
          at com.adaptavist.confluence.contentformatting.ContentFormattingMacro.renderMacro(ContentFormattingMacro.java:49)
  ...
  

Environment

• Adaptavist Content Formatting Macros version 4.2.13-4.2.15 is installed

Problem

This is an issue with the mentioned third-party add-on. The problem is caused by the add-on gathering Google Analytics data and tries to send it. If this fails for any reason (network error for example), the macro rendering may take longer than the page rendering timeout.

Workaround

Downgrade to any version of the plugin prior to 4.2.13.

Solution

If you have an active support license with Adaptavist, you can track this issue with reference CONTENTF-251. Wait for the bug to be fixed and install the plugin version that contains it.
Update: The issue was reportedly fixed in version 4.2.16 of the plugin.