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Bug
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Resolution: Tracked Elsewhere
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Low
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None
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5.8.10, 5.10.8, 6.1.1, 6.1.2, 6.6.6, 6.12.2, 6.15.2, 7.4.7, 7.5.0, 7.10.0
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Embed database, Windows 7, Java 64 1.8.60-b23, mixed mode
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35
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Severity 3 - Minor
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33
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Symptoms
ERROR messages get thrown in atlassian-confluence.log while generating Support zips.
For Confluence 7.x:
2021-03-18 22:17:49,104 ERROR [support-zip] [atlassian.troubleshooting.confluence.ConfluenceApplicationInfo] addSynchronyConfiguration com.atlassian.confluence.core.ConfluenceSystemProperties.isSynchronyProxyEnabled() -- referer: http://localhost:8090/confluence7/plugins/servlet/troubleshooting/view/ | url: /confluence7/rest/troubleshooting/latest/support-zip/local | traceId: c465faa4e2060697 | userName: charlie 2021-03-18 22:17:49,108 ERROR [support-zip] [confluence.status.service.DefaultSystemInformationService] getModifications -- referer: http://localhost:8090/confluence7/plugins/servlet/troubleshooting/view/ | url: /confluence7/rest/troubleshooting/latest/support-zip/local | traceId: c465faa4e2060697 | userName: charlie 2021-03-18 22:17:49,342 INFO [support-zip] [atlassian.plugin] writeSupportZipFile Saved Support Zip to: /Users/charlie/confluence-home/atlassian-confluence-7.10.0/export/Confluence_support_2021-03-18-22-17-48.zip
For Confluence 5.x:
2015-09-09 23:37:23,582 ERROR [http-nio-5810-exec-4] [confluence.status.service.DefaultSystemInformationService] getModifications -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/detect-issues/view | userName: admin 2015-09-09 23:37:24,859 WARN [http-nio-5810-exec-3] [tools.salext.bundle.DefaultApplicationFileBundle] validate The file D:\atlassian-confluence-5.8.10\atlassian-confluence-5.8.10\bin\null\confluence-init.properties could not be found or is not readable, and was skipped. -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: admin 2015-09-09 23:37:24,860 WARN [http-nio-5810-exec-3] [tools.salext.bundle.DefaultApplicationFileBundle] validate The file D:\atlassian-confluence-5.8.10\atlassian-confluence-5.8.10\bin\null\log4j.properties could not be found or is not readable, and was skipped. -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: admin 2015-09-09 23:37:24,872 WARN [http-nio-5810-exec-3] [tools.salext.bundle.DefaultApplicationFileBundle] validate The file D:\atlassian-confluence-5.8.10\atlassian-confluence-5.8.10\bin\null\log4j-diagnostic.properties could not be found or is not readable, and was skipped. -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: admin 2015-09-09 23:37:24,906 WARN [http-nio-5810-exec-3] [tools.salext.bundle.DefaultApplicationFileBundle] validate The file D:\atlassian-confluence-5.8.10\data\config\ehcache.xml could not be found or is not readable, and was skipped. -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: admin 2015-09-09 23:37:24,907 WARN [http-nio-5810-exec-3] [tools.salext.bundle.DefaultApplicationFileBundle] validate The file D:\atlassian-confluence-5.8.10\data\config\ehcache.properties could not be found or is not readable, and was skipped. -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: admin 2015-09-09 23:37:25,116 ERROR [support-request] [confluence.status.service.DefaultSystemInformationService] getModifications -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: admin 2015-09-09 23:37:37,303 INFO [support-request] [atlassian.plugin] createSupportZip Saved Support Zip to: D:\atlassian-confluence-5.8.10\data\export\Confluence_support_2015-09-09-23-37-24.zip
Steps to Reproduce
- Install a new Confluence instance.
- Navigate to General configuration > Troubleshooting and support tools.
- Navigate to the Create support zip tab and click on Create zip button.
Expected result
Support Zip gets generated without errors.
Actual outcome
Errors getting logged into atlassian-confluence.log.
The Support Zips are still generated without issues.
Workaround
Those errors can be safely ignored as they do not interfere with the creation of the Support Zips.
- relates to
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ATST-1053 Errors logged when creating a Support Zip
- Resolved
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