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  1. Confluence Data Center
  2. CONFSERVER-39223

Errors logged when creating a Support Zip

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    • Icon: Bug Bug
    • Resolution: Tracked Elsewhere
    • Icon: Low Low
    • None
    • 5.8.10, 5.10.8, 6.1.1, 6.1.2, 6.6.6, 6.12.2, 6.15.2, 7.4.7, 7.5.0, 7.10.0
    • Server - Administration

    • Embed database, Windows 7, Java 64 1.8.60-b23, mixed mode

      Symptoms

      ERROR messages get thrown in atlassian-confluence.log while generating Support zips.

      For Confluence 7.x:

      2021-03-18 22:17:49,104 ERROR [support-zip] [atlassian.troubleshooting.confluence.ConfluenceApplicationInfo] addSynchronyConfiguration com.atlassian.confluence.core.ConfluenceSystemProperties.isSynchronyProxyEnabled()
 -- referer: http://localhost:8090/confluence7/plugins/servlet/troubleshooting/view/ | url: /confluence7/rest/troubleshooting/latest/support-zip/local | traceId: c465faa4e2060697 | userName: charlie
2021-03-18 22:17:49,108 ERROR [support-zip] [confluence.status.service.DefaultSystemInformationService] getModifications 
 -- referer: http://localhost:8090/confluence7/plugins/servlet/troubleshooting/view/ | url: /confluence7/rest/troubleshooting/latest/support-zip/local | traceId: c465faa4e2060697 | userName: charlie
2021-03-18 22:17:49,342 INFO [support-zip] [atlassian.plugin] writeSupportZipFile Saved Support Zip to: /Users/charlie/confluence-home/atlassian-confluence-7.10.0/export/Confluence_support_2021-03-18-22-17-48.zip

      For Confluence 5.x:

      2015-09-09 23:37:23,582 ERROR [http-nio-5810-exec-4] [confluence.status.service.DefaultSystemInformationService] getModifications 
 -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/detect-issues/view | userName: admin
2015-09-09 23:37:24,859 WARN [http-nio-5810-exec-3] [tools.salext.bundle.DefaultApplicationFileBundle] validate The file D:\atlassian-confluence-5.8.10\atlassian-confluence-5.8.10\bin\null\confluence-init.properties could not be found or is not readable, and was skipped.
 -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: admin
2015-09-09 23:37:24,860 WARN [http-nio-5810-exec-3] [tools.salext.bundle.DefaultApplicationFileBundle] validate The file D:\atlassian-confluence-5.8.10\atlassian-confluence-5.8.10\bin\null\log4j.properties could not be found or is not readable, and was skipped.
 -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: admin
2015-09-09 23:37:24,872 WARN [http-nio-5810-exec-3] [tools.salext.bundle.DefaultApplicationFileBundle] validate The file D:\atlassian-confluence-5.8.10\atlassian-confluence-5.8.10\bin\null\log4j-diagnostic.properties could not be found or is not readable, and was skipped.
 -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: admin
2015-09-09 23:37:24,906 WARN [http-nio-5810-exec-3] [tools.salext.bundle.DefaultApplicationFileBundle] validate The file D:\atlassian-confluence-5.8.10\data\config\ehcache.xml could not be found or is not readable, and was skipped.
 -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: admin
2015-09-09 23:37:24,907 WARN [http-nio-5810-exec-3] [tools.salext.bundle.DefaultApplicationFileBundle] validate The file D:\atlassian-confluence-5.8.10\data\config\ehcache.properties could not be found or is not readable, and was skipped.
 -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: admin
2015-09-09 23:37:25,116 ERROR [support-request] [confluence.status.service.DefaultSystemInformationService] getModifications 
 -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: admin
2015-09-09 23:37:37,303 INFO [support-request] [atlassian.plugin] createSupportZip Saved Support Zip to: D:\atlassian-confluence-5.8.10\data\export\Confluence_support_2015-09-09-23-37-24.zip

      Steps to Reproduce

      1. Install a new Confluence instance.
      2. Navigate to General configuration > Troubleshooting and support tools.
      3. Navigate to the Create support zip tab and click on Create zip button.

      Expected result

      Support Zip gets generated without errors.

      Actual outcome

      Errors getting logged into atlassian-confluence.log.

      The Support Zips are still generated without issues.

      Workaround

      Those errors can be safely ignored as they do not interfere with the creation of the Support Zips.

            [CONFSERVER-39223] Errors logged when creating a Support Zip

            Tom Davies added a comment -

            This is tracked as https://ecosystem.atlassian.net/browse/ATST-1053

            the messages do not indicate actual problems creating support zips.

            Tom Davies added a comment - This is tracked as https://ecosystem.atlassian.net/browse/ATST-1053 the messages do not indicate actual problems creating support zips.

            Doug added a comment -

            Confirmed we're affected on 6.15.2 too.

            Doug added a comment - Confirmed we're affected on 6.15.2 too.

            Sven Wagner added a comment -

            This affects us as well on 6.15.2

            Sven Wagner added a comment - This affects us as well on 6.15.2

            Max added a comment -

            Same here for Confluence 6.12.2.

             

            2018-11-28 23:09:05,026 ERROR [support-zip] [atlassian.troubleshooting.confluence.ConfluenceApplicationInfo] addSynchronyConfiguration com.atlassian.confluence.core.ConfluenceSystemProperties.isSynchronyProxyEnabled()
            – referer: https://<basue_url>/plugins/servlet/troubleshooting/view/ | url: /rest/troubleshooting/latest/support-zip/local | traceId: <id> | userName: <user>

            Max added a comment - Same here for Confluence 6.12.2.   2018-11-28 23:09:05,026 ERROR [support-zip] [atlassian.troubleshooting.confluence.ConfluenceApplicationInfo] addSynchronyConfiguration com.atlassian.confluence.core.ConfluenceSystemProperties.isSynchronyProxyEnabled() – referer: https://<basue_url>/plugins/servlet/troubleshooting/view/ | url: /rest/troubleshooting/latest/support-zip/local | traceId: <id> | userName: <user>

            thalesc added a comment -

            I am also having the same in Confluence 6.6.6

            thalesc added a comment - I am also having the same in Confluence 6.6.6

            Mona Sood added a comment -

            I am getting below error with Confluence 6.6.6 in log file while creating support zip from UI.

            2018-07-04 11:51:33,000 ERROR [http-nio-8090-exec-1] [confluence.status.service.DefaultSystemInformationService] getModifications

            referer: http://<baseurl>/plugins/servlet/troubleshooting/view/ | url: /plugins/servlet/troubleshooting/view/atst-detect-issues/view| traceId: ****** | userName: ******

            Mona Sood added a comment - I am getting below error with Confluence 6.6.6 in log file while creating support zip from UI. 2018-07-04 11:51:33,000 ERROR [http-nio-8090-exec-1] [confluence.status.service.DefaultSystemInformationService] getModifications referer: http://<baseurl>/plugins/servlet/troubleshooting/view/ | url: /plugins/servlet/troubleshooting/view/atst-detect-issues/view| traceId: ****** | userName: ******

            Jan-Ove Nesheim added a comment -

            I also get this ERROR in log when I open Support Tools

            Confluence server 6.4.2 - not browser specific

            Jan-Ove Nesheim added a comment - I also get this ERROR in log when I open Support Tools Confluence server 6.4.2 - not browser specific

            Hans-Peter Geier added a comment -

            what's the cause for this error? How to resolve it?  (this bug is known for almost 2 years.)

            Hans-Peter Geier added a comment - what's the cause for this error? How to resolve it?  (this bug is known for almost 2 years.)

            Deleted Account (Inactive) added a comment -

            I am getting the same error as well
            Healthcheck plugin won't load; IE keeps circling through trying to load, Firefox and Chrome display nothing
            Was unable to create a support request from within Confluence and got the same error message as above:

            2016-09-12 16:24:32,215 ERROR [http-nio-8090-exec-41] [confluence.status.service.DefaultSystemInformationService] getModifications
            – referer: https://confluence.instance.com/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/detect-issues/view | traceId: 0bbb62245eb7b6ba | userName: username
            2016-09-12 16:24:50,152 ERROR [support-request] [confluence.status.service.DefaultSystemInformationService] getModifications
            – referer: https://confluence.instance.com/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/create-support-request/execute | traceId: 9db717291e02b631 | userName: username

            Java Version 1.8.0_60
            Confluence 5.10.4
            MySQL 5.5.43-0ubuntu0.12.04.1

            Deleted Account (Inactive) added a comment - I am getting the same error as well Healthcheck plugin won't load; IE keeps circling through trying to load, Firefox and Chrome display nothing Was unable to create a support request from within Confluence and got the same error message as above: 2016-09-12 16:24:32,215 ERROR [http-nio-8090-exec-41] [confluence.status.service.DefaultSystemInformationService] getModifications – referer: https://confluence.instance.com/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/detect-issues/view | traceId: 0bbb62245eb7b6ba | userName: username 2016-09-12 16:24:50,152 ERROR [support-request] [confluence.status.service.DefaultSystemInformationService] getModifications – referer: https://confluence.instance.com/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/create-support-request/execute | traceId: 9db717291e02b631 | userName: username Java Version 1.8.0_60 Confluence 5.10.4 MySQL 5.5.43-0ubuntu0.12.04.1

            Deleted Account (Inactive) added a comment -

            I also get this error just when opening the support tools page (tab Instance Health)

            Deleted Account (Inactive) added a comment - I also get this error just when opening the support tools page (tab Instance Health)

              Unassigned Unassigned
              wwong Wayne Wong
              Affected customers:
              41 This affects my team
              Watchers:
              51 Start watching this issue

                Created:
                Updated:
                Resolved: