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  1. Confluence Data Center
  2. CONFSERVER-39223

Errors logged when creating a Support Zip

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    • Icon: Bug Bug
    • Resolution: Tracked Elsewhere
    • Icon: Low Low
    • None
    • 5.8.10, 5.10.8, 6.1.1, 6.1.2, 6.6.6, 6.12.2, 6.15.2, 7.4.7, 7.5.0, 7.10.0
    • Server - Administration

    • Embed database, Windows 7, Java 64 1.8.60-b23, mixed mode

      Symptoms

      ERROR messages get thrown in atlassian-confluence.log while generating Support zips.

      For Confluence 7.x:

      2021-03-18 22:17:49,104 ERROR [support-zip] [atlassian.troubleshooting.confluence.ConfluenceApplicationInfo] addSynchronyConfiguration com.atlassian.confluence.core.ConfluenceSystemProperties.isSynchronyProxyEnabled()
 -- referer: http://localhost:8090/confluence7/plugins/servlet/troubleshooting/view/ | url: /confluence7/rest/troubleshooting/latest/support-zip/local | traceId: c465faa4e2060697 | userName: charlie
2021-03-18 22:17:49,108 ERROR [support-zip] [confluence.status.service.DefaultSystemInformationService] getModifications 
 -- referer: http://localhost:8090/confluence7/plugins/servlet/troubleshooting/view/ | url: /confluence7/rest/troubleshooting/latest/support-zip/local | traceId: c465faa4e2060697 | userName: charlie
2021-03-18 22:17:49,342 INFO [support-zip] [atlassian.plugin] writeSupportZipFile Saved Support Zip to: /Users/charlie/confluence-home/atlassian-confluence-7.10.0/export/Confluence_support_2021-03-18-22-17-48.zip

      For Confluence 5.x:

      2015-09-09 23:37:23,582 ERROR [http-nio-5810-exec-4] [confluence.status.service.DefaultSystemInformationService] getModifications 
 -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/detect-issues/view | userName: admin
2015-09-09 23:37:24,859 WARN [http-nio-5810-exec-3] [tools.salext.bundle.DefaultApplicationFileBundle] validate The file D:\atlassian-confluence-5.8.10\atlassian-confluence-5.8.10\bin\null\confluence-init.properties could not be found or is not readable, and was skipped.
 -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: admin
2015-09-09 23:37:24,860 WARN [http-nio-5810-exec-3] [tools.salext.bundle.DefaultApplicationFileBundle] validate The file D:\atlassian-confluence-5.8.10\atlassian-confluence-5.8.10\bin\null\log4j.properties could not be found or is not readable, and was skipped.
 -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: admin
2015-09-09 23:37:24,872 WARN [http-nio-5810-exec-3] [tools.salext.bundle.DefaultApplicationFileBundle] validate The file D:\atlassian-confluence-5.8.10\atlassian-confluence-5.8.10\bin\null\log4j-diagnostic.properties could not be found or is not readable, and was skipped.
 -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: admin
2015-09-09 23:37:24,906 WARN [http-nio-5810-exec-3] [tools.salext.bundle.DefaultApplicationFileBundle] validate The file D:\atlassian-confluence-5.8.10\data\config\ehcache.xml could not be found or is not readable, and was skipped.
 -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: admin
2015-09-09 23:37:24,907 WARN [http-nio-5810-exec-3] [tools.salext.bundle.DefaultApplicationFileBundle] validate The file D:\atlassian-confluence-5.8.10\data\config\ehcache.properties could not be found or is not readable, and was skipped.
 -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: admin
2015-09-09 23:37:25,116 ERROR [support-request] [confluence.status.service.DefaultSystemInformationService] getModifications 
 -- referer: http://localhost:5810/plugins/servlet/stp/view/ | url: /plugins/servlet/stp/view/support-zip/execute | userName: admin
2015-09-09 23:37:37,303 INFO [support-request] [atlassian.plugin] createSupportZip Saved Support Zip to: D:\atlassian-confluence-5.8.10\data\export\Confluence_support_2015-09-09-23-37-24.zip

      Steps to Reproduce

      1. Install a new Confluence instance.
      2. Navigate to General configuration > Troubleshooting and support tools.
      3. Navigate to the Create support zip tab and click on Create zip button.

      Expected result

      Support Zip gets generated without errors.

      Actual outcome

      Errors getting logged into atlassian-confluence.log.

      The Support Zips are still generated without issues.

      Workaround

      Those errors can be safely ignored as they do not interfere with the creation of the Support Zips.

            [CONFSERVER-39223] Errors logged when creating a Support Zip

            Anonymous made changes -
            Remote Link Original: This issue links to "ATST-1053 (Ecosystem Jira)" [ 537415 ] New: This issue links to "ATST-1053 (Ecosystem JIRA)" [ 537415 ]
            Tom Davies made changes -
            Resolution New: Tracked Elsewhere [ 15 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Tom Davies added a comment -

            This is tracked as https://ecosystem.atlassian.net/browse/ATST-1053

            the messages do not indicate actual problems creating support zips.

            Tom Davies added a comment - This is tracked as https://ecosystem.atlassian.net/browse/ATST-1053 the messages do not indicate actual problems creating support zips.
            SET Analytics Bot made changes -
            UIS Original: 29 New: 33
            Bugfix Automation Bot made changes -
            Support reference count Original: 34 New: 35
            SET Analytics Bot made changes -
            UIS Original: 33 New: 29
            SET Analytics Bot made changes -
            UIS Original: 29 New: 33
            Bugfix Automation Bot made changes -
            Support reference count Original: 33 New: 34
            SET Analytics Bot made changes -
            UIS Original: 25 New: 29
            Bugfix Automation Bot made changes -
            Support reference count Original: 32 New: 33

              Unassigned Unassigned
              wwong Wayne Wong
              Affected customers:
              41 This affects my team
              Watchers:
              51 Start watching this issue

                Created:
                Updated:
                Resolved: