• Type: Bug
• Resolution: Unresolved
• Priority: Low
• Fix Version/s: None
• Affects Version/s: None
• Component/s: Page - Export / Import
• Labels:

  • moving_from_office_connector

1. imagetest.doc

   173 kB

   22/Nov/2012 1:15 PM

2. pdfExport.pdf

   1 kB

   22/Jan/2025 5:20 AM

3. 

   screen1.png

   981 kB

   22/Jan/2025 5:21 AM

4. 

   screen2.png

   1.63 MB

   22/Jan/2025 5:21 AM

5. StorageFormat.txt

   0.3 kB

   22/Jan/2025 5:20 AM

6. TestWordDoc.docx

   1.76 MB

   22/Jan/2025 5:20 AM

[CONFSERVER-39128] Images in Word or Excel documents (displayed via the View File Macro) does not appear in PDF exports

Shekhar Gupta made changes - 22/Jan/2025 5:51 AM

Description

Original: h3. Issue Summary When exporting a page to PDF that includes Word or Excel documents displayed through the Office Word Macro or Office Excel Macro, we encounter an issue where images are missing from the export. This is reproducible on Data Center: Yes h3. Steps to Reproduce {*}Step-1{*}. Created a Confluence 9.2.0 environment {*}Step-2{*}. Created a page and added a word document containing images with the Office Word Macro. {quote} !screen1.png|thumbnail! {quote} {*}Step-3{*}. Publish the page and images are visible when viewing the page {quote} !screen2.png|thumbnail! {quote} {*}Step-4{*}. Generate a page PDF export and we can see the images are missing Attaching the sample storage format, sample word document and pdf export for reference.  [^StorageFormat.txt]  [^TestWordDoc.docx]  [^pdfExport.pdf] h3. Expected Results Images should appear in PDF export h3. Actual Results Images are missing in PDF export h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available. h3. Note In the logs, we could see the following exception. {code:java} 2025-01-22 05:13:03,990 WARN [http-nio-8090-exec-1 url: /confluence/plugins/servlet/benryanconversion] [atlassian.confluence.servlet.ServletModuleContainerServlet] service Access check is failed. Skipping Servlet com.benryan.conversion.HtmlImageServlet  -- url: /confluence/plugins/servlet/benryanconversion | userName: anonymous | traceId: ef873ffb5d3b297d 2025-01-22 05:13:03,993 ERROR [http-nio-8090-exec-1 url: /confluence/plugins/servlet/benryanconversion] [ContainerBase.[Standalone].[localhost].[/confluence]] log Unhandled exception occurred whilst decorating page  -- url: /confluence/plugins/servlet/benryanconversion | userName: anonymous | traceId: ef873ffb5d3b297d com.atlassian.sal.api.permission.AuthorisationException at com.atlassian.confluence.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:103) {code} {code:java} 2025-01-22 05:13:04,005 ERROR [http-nio-8090-exec-1] [[Standalone].[localhost].[/confluence].[servlet-module-container-servlet]] log Servlet.service() for servlet [servlet-module-container-servlet] in context with path [/confluence] threw exception {code} {code:java} 2025-01-22 05:13:05,050 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker1: Can't get image resource for uri/confluence/plugins/servlet/benryanconversion?pageId=2588676&attachment=TestWordDoc.docx&name=2588678&val=/image-1.png, error: Unknown image format {code}

New: h3. Issue Summary When exporting a page to PDF that includes Word or Excel documents displayed through the Office Word Macro or Office Excel Macro, we encounter an issue where images are missing from the export. This is reproducible on Data Center: Yes h3. Steps to Reproduce {*}Step-1{*}. Created a Confluence 9.2.0 environment {*}Step-2{*}. Created a page and added a word document containing images with the Office Word Macro. {quote} !screen1.png|thumbnail! {quote} {*}Step-3{*}. Publish the page and images are visible when viewing the page {quote} !screen2.png|thumbnail! {quote} {*}Step-4{*}. Generate a page PDF export and we can see the images are missing Attaching the sample storage format, sample word document and pdf export for reference.  [^StorageFormat.txt]  [^TestWordDoc.docx]  [^pdfExport.pdf] h3. Expected Results Images should appear in PDF export h3. Actual Results Images are missing in PDF export h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available. h3. Note In the logs, we could see the following exception with sandbox debug logging (com.atlassian.confluence.impl.util.sandbox). {code:java} 2025-01-22 05:13:03,990 WARN [http-nio-8090-exec-1 url: /confluence/plugins/servlet/benryanconversion] [atlassian.confluence.servlet.ServletModuleContainerServlet] service Access check is failed. Skipping Servlet com.benryan.conversion.HtmlImageServlet  -- url: /confluence/plugins/servlet/benryanconversion | userName: anonymous | traceId: ef873ffb5d3b297d 2025-01-22 05:13:03,993 ERROR [http-nio-8090-exec-1 url: /confluence/plugins/servlet/benryanconversion] [ContainerBase.[Standalone].[localhost].[/confluence]] log Unhandled exception occurred whilst decorating page  -- url: /confluence/plugins/servlet/benryanconversion | userName: anonymous | traceId: ef873ffb5d3b297d com.atlassian.sal.api.permission.AuthorisationException at com.atlassian.confluence.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:103) {code} {code:java} 2025-01-22 05:13:04,005 ERROR [http-nio-8090-exec-1] [[Standalone].[localhost].[/confluence].[servlet-module-container-servlet]] log Servlet.service() for servlet [servlet-module-container-servlet] in context with path [/confluence] threw exception {code} {code:java} 2025-01-22 05:13:05,050 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker1: Can't get image resource for uri/confluence/plugins/servlet/benryanconversion?pageId=2588676&attachment=TestWordDoc.docx&name=2588678&val=/image-1.png, error: Unknown image format {code}

Shekhar Gupta made changes - 22/Jan/2025 5:21 AM

Attachment		New: screen2.png [ 480773 ]
Attachment		New: screen1.png [ 480772 ]

Shekhar Gupta made changes - 22/Jan/2025 5:20 AM

Attachment		New: TestWordDoc.docx [ 480771 ]
Attachment		New: pdfExport.pdf [ 480770 ]
Attachment		New: StorageFormat.txt [ 480669 ]

Shekhar Gupta made changes - 22/Jan/2025 5:20 AM

Description

Original: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *Confluence Server*. Using *Confluence Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/CONFCLOUD-39128].   {panel} # create a word document with an image # embed this document on a confluence page ## the image is visible when browsing the page # export the confluence page (either word or pdf) ## the image is _not_ visible in the export there is a related issue CONF-25599 concerning _only word_ exports. Thus I assumed pdf export should actually work, but it does not. Images generated by other plugins, like e.g. gliffy, are at least visible on the pdf exports (although word is not working either). I also tried to include the image directly into the page (i.e. without wrapping it into a word document). In this case it is indeed visible on the pdf-export. I attached a test document as well.

New: h3. Issue Summary When exporting a page to PDF that includes Word or Excel documents displayed through the Office Word Macro or Office Excel Macro, we encounter an issue where images are missing from the export. This is reproducible on Data Center: Yes h3. Steps to Reproduce {*}Step-1{*}. Created a Confluence 9.2.0 environment {*}Step-2{*}. Created a page and added a word document containing images with the Office Word Macro. {quote} !screen1.png|thumbnail! {quote} {*}Step-3{*}. Publish the page and images are visible when viewing the page {quote} !screen2.png|thumbnail! {quote} {*}Step-4{*}. Generate a page PDF export and we can see the images are missing Attaching the sample storage format, sample word document and pdf export for reference.  [^StorageFormat.txt]  [^TestWordDoc.docx]  [^pdfExport.pdf] h3. Expected Results Images should appear in PDF export h3. Actual Results Images are missing in PDF export h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available. h3. Note In the logs, we could see the following exception. {code:java} 2025-01-22 05:13:03,990 WARN [http-nio-8090-exec-1 url: /confluence/plugins/servlet/benryanconversion] [atlassian.confluence.servlet.ServletModuleContainerServlet] service Access check is failed. Skipping Servlet com.benryan.conversion.HtmlImageServlet  -- url: /confluence/plugins/servlet/benryanconversion | userName: anonymous | traceId: ef873ffb5d3b297d 2025-01-22 05:13:03,993 ERROR [http-nio-8090-exec-1 url: /confluence/plugins/servlet/benryanconversion] [ContainerBase.[Standalone].[localhost].[/confluence]] log Unhandled exception occurred whilst decorating page  -- url: /confluence/plugins/servlet/benryanconversion | userName: anonymous | traceId: ef873ffb5d3b297d com.atlassian.sal.api.permission.AuthorisationException at com.atlassian.confluence.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:103) {code} {code:java} 2025-01-22 05:13:04,005 ERROR [http-nio-8090-exec-1] [[Standalone].[localhost].[/confluence].[servlet-module-container-servlet]] log Servlet.service() for servlet [servlet-module-container-servlet] in context with path [/confluence] threw exception {code} {code:java} 2025-01-22 05:13:05,050 INFO [sandbox-logger] [impl.util.sandbox.ConversionSandbox] lambda$buildConfig$0 worker1: Can't get image resource for uri/confluence/plugins/servlet/benryanconversion?pageId=2588676&attachment=TestWordDoc.docx&name=2588678&val=/image-1.png, error: Unknown image format {code}

Shekhar Gupta made changes - 22/Jan/2025 5:18 AM

Summary

Original: when a page with an embedded office document with images is exported, the images are missing in the export

New: Images in Word or Excel documents (displayed via the View File Macro) does not appear in PDF exports

Shekhar Gupta made changes - 22/Jan/2025 5:01 AM

Reporter

Original: celix Solutions GmbH [ celixsupport ]

New: Shekhar Gupta [ 2ff3e5e81230 ]

SET Analytics Bot made changes - 10/Jan/2025 4:05 AM

Support reference count

Original: 4

New: 5

SET Analytics Bot made changes - 19/Dec/2024 2:05 AM

UIS

Original: 1

New: 0

SET Analytics Bot made changes - 11/Oct/2024 2:09 AM

UIS

New: 1

SET Analytics Bot made changes - 28/Sep/2024 4:08 AM

Support reference count

Original: 3

New: 4

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