Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-36948

Problem when uploading profile picture greater than 2000x2000px

      If you upload a BIG Picture in your userprofile, you get an Error:

      Redlined Box with white Contentbox - and there is WHITE text in it:

      "There was an error uploading your imageThe selected image size is 4128px * 2322px. The maximum allowed image size is 2000px * 2000px"

      -> You cant read it if you don't mark it.

        1. screenshot-1.png
          42 kB
          Edwin Ho
        2. screenshot-2.png
          23 kB
          Edwin Ho

            [CONFSERVER-36948] Problem when uploading profile picture greater than 2000x2000px

            Atlassian Update - 14 April 2025

            Hi,

            At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.

            This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.

            Please note the comments on this thread are not being monitored.

            You can read more about our bug fix policy here and how we prioritize bugs.

            To learn more about our recent investments in Confluence Data Center, please check our public roadmap and dashboards containing recently resolved issues, current work, and future plans.

            Kind regards,
            Confluence Data Center

            George Varghese added a comment - Atlassian Update - 14 April 2025 Hi, At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products. This bug is being closed due to a lack of engagement in the last four years , including no new watchers, votes, or comments; this inactivity suggests a low impact. Please note the comments on this thread are not being monitored. You can read more about our bug fix policy here and how we prioritize bugs. To learn more about our recent investments in Confluence Data Center, please check our public roadmap and dashboards containing recently resolved issues , current work, and future plans . Kind regards, Confluence Data Center

            This is such a small detail, but it costed us days with a support case, as we couldn't even begin to imagine what was the exact problem the user was having.

            The limit is pretty sane, but the lack of a visible error message is a pain.

            Cintia Calvo added a comment - This is such a small detail, but it costed us days with a support case, as we couldn't even begin to imagine what was the exact problem the user was having. The limit is pretty sane, but the lack of a visible error message is a pain.

              Unassigned Unassigned
              314285dd-63f4-4661-8737-d1171b6ae333 Deleted Account (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: