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  1. Confluence Data Center
  2. CONFSERVER-36110

Import word document fails with DuplicateDataRuntimeException when two or more titles with the same heading level contains special characters

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      How to replicate

      • Have a word document with the following hierarchy: 
        h1. Heading 1
h2.   Heading 2:
h2.   Heading 2:

        (note: h1. & h2. indicates the Heading level set in MS. Word)

      What is expected

      With the Title conflicts set to Rename imported pages if page name already exists, the outcome would be:

      h1. Heading 1
h2.   Heading 2:
h2.   Heading 2:0

      What actually happens:

      • Related to CONF-34864, Confluence renames ":" as "_"
      • A system error thrown: 
        Cause
com.atlassian.confluence.pages.DuplicateDataRuntimeException: A page already exists with the title Heading 2_ in the space with key TESC
    at com.atlassian.confluence.pages.DefaultPageManager.throwIfDuplicateAbstractPageTitle(DefaultPageManager.java:1132)
      • Nothing is imported to Confluence

            [CONFSERVER-36110] Import word document fails with DuplicateDataRuntimeException when two or more titles with the same heading level contains special characters

            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2886704 ] New: CONFSERVER Bug Workflow v4 [ 2980515 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2782942 ] New: JAC Bug Workflow v3 [ 2886704 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Adam Barnes (Inactive) made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: Gathering Impact [ 12072 ] New: Resolved [ 5 ]

            Adam Barnes (Inactive) added a comment -

            Thank you for taking the time to raise, comment or vote on this Bug. We regret to inform you that due to a limited number of reports and based on our current backlog of higher impact issues that we are closing this issue as Timed Out.

            If this issue is still impacting you on a recent version please feel free to comment with the affected version. Any further details you may be able to provide regarding reproduction or impact of this issue may help us better address this issue.

            Thanks again.
            Cheers,

            Confluence Product Management

            Adam Barnes (Inactive) added a comment - Thank you for taking the time to raise, comment or vote on this Bug. We regret to inform you that due to a limited number of reports and based on our current backlog of higher impact issues that we are closing this issue as Timed Out. If this issue is still impacting you on a recent version please feel free to comment with the affected version. Any further details you may be able to provide regarding reproduction or impact of this issue may help us better address this issue. Thanks again. Cheers, Confluence Product Management
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2708100 ] New: JAC Bug Workflow v2 [ 2782942 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2395109 ] New: JAC Bug Workflow [ 2708100 ]
            Status Original: Open [ 1 ] New: Gathering Impact [ 12072 ]
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2290873 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2395109 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2228810 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2290873 ]

              Unassigned Unassigned
              mkhairuliana Monique Khairuliana (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: