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Bug
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Resolution: Fixed
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Medium
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5.5.2, 5.6.1, 5.7.5, 5.8.9
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Confluence 5.6.1 + JIRA 6.3.3
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30
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Severity 2 - Major
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NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.
Problem summary
Since Confluence 5.4, it is possible create JIRA issues by highlighting text on a Confluence page. A dialog will pop-up over the highlighted text, with an option to create a comment from the quote, or to create an issue in JIRA.
However, we've observed instances where the Create JIRA option is missing (but the comment-from-quote option is still there) seemingly intermittently, without explicit change to the system from users or administrators.
Troubleshooting
There can be more than one cause for this Create JIRA ticket option to not appear with text highlights:
- The plugin Confluence and Jira Content Connector might be disabled
- The plugin Page Highlight Actions might be disabled
- The individual user might have the "Show option panel when text is selected" setting unchecked in Profile > Settings
However, in the cases Support has observed, these avenues have already been explored. There are no errors in logs or in the UI, and the intermittent nature makes this issue particularly difficult to troubleshoot. The JIRA icon is simply missing when text is highlighted.
Steps to reproduce
This issue is intermittent, and we do not have clear steps to reproduce. However, the problem appears to be with the in-memory cache.
Workaround
We've found that the problem may be related to an in-memory cache store, and some customers have had success getting the functionality back by flushing the cache (via Confluence Admin > Cache Management (or Cache Statistics) > Flush all). Restarting Confluence may also restore the functionality.
ALSO:
Running a Content Index from Confluence administration >> Content indexing >> Rebuild, will clear this out.
Confluence Cloud instances will need to file a support request at https://support.atlassian.com to request we run this for you due to permission restrictions on both flushing cache and content indexing.
- relates to
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- Closed
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CONFSERVER-33400 Confluence Administrators unable to Reindex Manually
- Closed
![[Confluence] Page](/images/icons/generic_link_16.png "[Confluence] Page"){kind=icon}
[CONFSERVER-35730] Caching problems can cause the option to create JIRA Issue from highlighting text to become missing
Same problem here with Confluence 6.5.2 and Jira 7.4.4 since a day. It works correct in our test environment with same version numbers.
Hello Atlassian,
please reopen the ticket or create a new Bug report as the issue is back: we are using Confluence 5.10.7 with JIRA 7.2.9.
Thanks,
We are not able to see the project lists in the dropdown while creating jira issue by highlighting text.
Confluence 5.10.4 and jira 7.2.7 used
A fix for this issue is now available for Confluence Server customers.
Upgrade now or check out the Release Notes to see what other issues are resolved.
Same here, using Confluence 5.10.4 and Jira 7.2.1. Tried the above mentioned solutions, but after a Confluence restart the problem reappeared - no Jira symbol when highlighting text in Confluence. Please look into this as our project team really depends on this little feature for efficient work.
Edit: for us another workaround did the trick:
- shut down confluence
- delete these directories from CONFLUENCE_HOME:
- bundled-plugins
- plugins-cache
- plugins-osgi-cache
- plugins-temp
- webresource-temp
- start Confluence
After starting Confluence the Jira-Button is there again. This might also relate to the the problem described by another user, who saw the problem come and go after multiple restarts.
Also having that issue, with Confluence 5.10.2, clearing cache, rebuilding index didnt help. Even not working in safe mode.
I really like the feature of being able to create a Jira task from a confluence page. As a cloud user, this is a particularly frustrating bug because a support ticket has to be raised with Atlassian in order to flush the cache. I'd love to see this bug get a higher priority.
Still not fixed in Confluence 5.9.9 & Jira 7.1.4
Both servers are restarted every night. Restart sometimes fixes the problem, sometimes not... This is a pain....
At least some hints, debugging information or a description how Confluence determines when to display a Jira icon a when not could be a first step.
Sad,
Jan-Peter
We see this in Confluence 6.6.0
Workarounds listed here don't work for us.