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  1. Confluence Data Center
  2. CONFSERVER-34844

Set the Confluence SMTP Timeout Through the UI

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    • We collect Confluence feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Confluence Server. Using Confluence Cloud? See the corresponding suggestion.

      In JIRA, there is an option to update the SMTP timeout through the UI. We would like to see this option in Confluence as well.

      After logging in as and Administrator, under the 'Mail Servers' menu, select the option to 'Edit Mail Servers.' There should be an option to set the number of milliseconds for timeout in this list.

      There is a workaround, which involves updating the BANDANA Table, and can be found here: SMTP Timeout

      This issue relates to the following:
      https://support.atlassian.com/browse/CSP-130319
      https://jira.atlassian.com/browse/CONF-29033

      Please note - When the mail settings are updated in any way, the workaround has to be re-executed. Any changes causes the settings to revert to the default.

            [CONFSERVER-34844] Set the Confluence SMTP Timeout Through the UI

            Bojan Stupar added a comment - - edited

            This should be available in the GUI SMTP Setings. Period!

            But hey, we are getting some really necessary and useful features in Confluence v9 like dark theme   *ironyoff

            Bojan Stupar added a comment - - edited This should be available in the GUI SMTP Setings. Period! But hey, we are getting some really necessary and useful features in Confluence v9 like dark theme   *ironyoff

            wish_wei added a comment - - edited

            5.5 years, really?

            wish_wei added a comment - - edited 5.5 years, really?

            Deleted Account (Inactive) added a comment -

            I have to say I'm really disappointed that something basic like this has not been addressed. Atlassian, please look into this.

            Deleted Account (Inactive) added a comment - I have to say I'm really disappointed that something basic like this has not been addressed. Atlassian, please look into this.

            Leena Bakshi added a comment -

            Its been 5 years and nothing has been done on this request.. thats just so awesome! expecting to make changes directly in database and not in UI is quiet not right. 

            Leena Bakshi added a comment - Its been 5 years and nothing has been done on this request.. thats just so awesome! expecting to make changes directly in database and not in UI is quiet not right. 

            Hal9000 added a comment -

            Please, please, please. Our ISP has a 2 minute delay accepting emails

            Hal9000 added a comment - Please, please, please. Our ISP has a 2 minute delay accepting emails

            Jack [AppFox] added a comment -

            The fix to this is long overdue.

            Currently if someone in the organisation changes/updates a Mail Server setting, it resets this time-out resulting in a barrage of emails.

            Not very 'enterprise'

            Jack [AppFox] added a comment - The fix to this is long overdue. Currently if someone in the organisation changes/updates a Mail Server setting, it resets this time-out resulting in a barrage of emails. Not very 'enterprise'

            Anthony Milano added a comment -

            its only been 18 months, is there any update on whether this will ever be a reality?

            Anthony Milano added a comment - its only been 18 months, is there any update on whether this will ever be a reality?

            CBOE added a comment -

            Confluence definitely needs this!! I say this as I'm currently coordinating the workaround change with DBAs....

            CBOE added a comment - Confluence definitely needs this!! I say this as I'm currently coordinating the workaround change with DBAs....

            Shaunt Kojabashian added a comment -

            agreed. this is needed.

            Shaunt Kojabashian added a comment - agreed. this is needed.

            Paul Biagio added a comment -

            I second that - we have 500 users in 3 offices across the world and there are limited windows where we can actually do a restart without affecting business. I had to wait till the weekend to make this change which resulted in a week-long barrage of user complaints related to receiving up to 5 duplicate emails. This functionality exists in JIRA and should be added to Confluence ASAP.

            Paul Biagio added a comment - I second that - we have 500 users in 3 offices across the world and there are limited windows where we can actually do a restart without affecting business. I had to wait till the weekend to make this change which resulted in a week-long barrage of user complaints related to receiving up to 5 duplicate emails. This functionality exists in JIRA and should be added to Confluence ASAP.

              Unassigned Unassigned
              bboyle@atlassian.com BrianB (Inactive)
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                Created:
                Updated: