Uploaded image for project: 'Confluence Data Center'
  1. Confluence Data Center
  2. CONFSERVER-34591

Unable to Display JIRA Issue Macro By Highlighting a Hyperlink Text

XMLWordPrintable

      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Unable to display a newly created JIRA Issue Macro with Error <JIRAISSUE> has been created, but there is a problem in adding it to the page. You can manually add it later using JIRA macro. by highlighting a Hyperlink text

      Steps to replicate

      1. Ensure Confluence is connected to JIRA and at least one project is created in JIRA
      2. Create a new Confluence page
      3. Type a sample word (e.g.: Type "Hyperlink")
      4. Highlight the word in Step 3
      5. Click on 'Link' at the formatting panel
      6. Select 'Web Link', set the address to any site (e.g: set it to http://www.google.com), and click save
      7. Save the page
      8. Highlight the word created in Step 3 (highlight the whole word)
      9. Click JIRA Icon and attempt to create a JIRA issue
      10. This warning appears and the JIRA issue macro is not included in the page:

        1. JIRAIssueMacroNotDisplayed.JPG
          JIRAIssueMacroNotDisplayed.JPG
          20 kB

            [CONFSERVER-34591] Unable to Display JIRA Issue Macro By Highlighting a Hyperlink Text

            Makisa Appleton added a comment -
            Atlassian Update - September 2019

            Thank you for your interest in this ticket. The Confluence Server and Data Center team released a major upgrade to the editor in 6.14. Due to the age of this ticket and/or lack of updates, we suspect that this issue is no longer relevant or was resolved as a result of the upgrade and are now closing this ticket.

            If this issue is still a problem in your Confluence instance in version 6.15 or later, please tag me in your comment and we can reopen this ticket for review.

            You can read more about the editor upgrade in the 6.14 Release Notes.

            Thanks

            Makisa Appleton | Senior Product Manager, Confluence Server and Data Center

            Makisa Appleton added a comment - Atlassian Update - September 2019 Thank you for your interest in this ticket. The Confluence Server and Data Center team released a major upgrade to the editor in 6.14. Due to the age of this ticket and/or lack of updates, we suspect that this issue is no longer relevant or was resolved as a result of the upgrade and are now closing this ticket. If this issue is still a problem in your Confluence instance in version 6.15 or later, please tag me in your comment and we can reopen this ticket for review. You can read more about the editor upgrade in the 6.14 Release Notes . Thanks Makisa Appleton | Senior Product Manager, Confluence Server and Data Center

            Chris Downs added a comment -

            We have the same issue in our cloud instance and have recorded it in Support Ticket
            JST-200416

            Chris Downs added a comment - We have the same issue in our cloud instance and have recorded it in Support Ticket JST-200416

            Philippe Coley added a comment -

            This has been reported as an issue with reproducible steps in form of: https://support.atlassian.com/servicedesk/agent/JST/issue/JST-171921

            Philippe Coley added a comment - This has been reported as an issue with reproducible steps in form of: https://support.atlassian.com/servicedesk/agent/JST/issue/JST-171921

            Steve Haffenden (Inactive) added a comment -

            Hi prompas

            I was unable to reproduce this issue on PUG, are you able to provide any more information that might help reproduce this issue?

            Regards
            Steve Haffenden
            Confluence Bugmaster
            Atlassian

            Steve Haffenden (Inactive) added a comment - Hi prompas I was unable to reproduce this issue on PUG, are you able to provide any more information that might help reproduce this issue? Regards Steve Haffenden Confluence Bugmaster Atlassian

              Unassigned Unassigned
              prompas Patrice Rompas (Inactive)
              Affected customers:
              4 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: