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  1. Confluence Data Center
  2. CONFSERVER-34211

If a page with big number of images Exported to Word, some images are invisible

      The fix for this bug will be backported to our current Long Term Support releases if it passes our risk assessment.

      We recognise the impact of this bug and plan to backport the fix to our Long Term Support releases. Once the exact fix version is known we will update this ticket. Not all code changes are suitable to be backported and this may still be rejected during our review process.

      If a page contains more than 50 images, Exporting to Word will create a document with only 50 first images. All extra images will appear as empty boxes.

      The number of images for exporting to Word is controlled by the system property atlassian.confluence.export.word.max.embedded.images.

      The reason for the existence of such property is the stability of the system. Exporting is done in the same system process as the whole web application, therefore it is vital to limit the amount of memory consumed by the export.

      Workaround

      Before proper fix is done, on versions above 5.2 it is possible to override system property with other value: 

      -Datlassian.confluence.export.word.max.embedded.images=100

            [CONFSERVER-34211] If a page with big number of images Exported to Word, some images are invisible

            Wendy R made changes -
            Remote Link New: This issue links to "Page (Atlassian Documentation)" [ 975035 ]
            Wendy H made changes -
            Remote Link New: This issue links to "Page (Atlassian Documentation)" [ 803109 ]
            Alex Cooksey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 763354 ]
            Wendy H made changes -
            Remote Link New: This issue links to "Page (Atlassian Documentation)" [ 761759 ]
            Tina Bolton made changes -
            Link New: This issue relates to CONFCLOUD-31714 [ CONFCLOUD-31714 ]
            Wendy H made changes -
            Remote Link New: This issue links to "Page (Atlassian Documentation)" [ 730718 ]
            James Ponting made changes -
            Description Original: If a page contains more than 50 images, Exporting to Word will create a document with only 50 first images. All extra images will appear as empty boxes.

            {{The number of images for exporting to Word is controlled by the system property atlassian.confluence.export.word.max.embedded.images.}}

            The reason for the existence of such property is the stability of the system. Exporting is done in the same system process as the whole web application, therefore it is vital to limit the amount of memory consumed by the export.

            *Workaround*

            Before proper fix is done, on versions above 5.2 it is possible to override system property with other value: 

            {{-Datlassian.confluence.export.word.max.embedded.images=100}}
            New: {panel:bgColor=#e7f4fa}
            *The fix for this bug will be backported to our current Long Term Support releases if it passes our risk assessment.*

            We recognise the impact of this bug and plan to backport the fix to our Long Term Support releases. Once the exact fix version is known we will update this ticket. Not all code changes are suitable to be backported and this may still be rejected during our review process.
            {panel}
            If a page contains more than 50 images, Exporting to Word will create a document with only 50 first images. All extra images will appear as empty boxes.

            {{The number of images for exporting to Word is controlled by the system property atlassian.confluence.export.word.max.embedded.images.}}

            The reason for the existence of such property is the stability of the system. Exporting is done in the same system process as the whole web application, therefore it is vital to limit the amount of memory consumed by the export.

            *Workaround*

            Before proper fix is done, on versions above 5.2 it is possible to override system property with other value: 

            {{-Datlassian.confluence.export.word.max.embedded.images=100}}
            odykovy (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]

            A fix for this issue is available in Confluence Server and Data Center 7.20.2.
            Upgrade now or check out the Release Notes to see what other issues are resolved.

            odykovy (Inactive) added a comment - A fix for this issue is available in Confluence Server and Data Center 7.20.2. Upgrade now or check out the Release Notes to see what other issues are resolved.
            SET Analytics Bot made changes -
            UIS Original: 126 New: 105

              5339cdd01cf4 Jeffery Xie
              8d92d19feb5e Jeremy Higgs
              Affected customers:
              93 This affects my team
              Watchers:
              81 Start watching this issue

                Created:
                Updated:
                Resolved: