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  1. Confluence Data Center
  2. CONFSERVER-34140

Confluence Insert Symbol function not working in IE 11

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      When using IE 11, the Insert > Symbol function results in a plain white box with no content. IE 9 Firefox and Chrome all produce the expected set of symbols for selection.

      Resolution

      Upgrade to Confluence 5.8.16 or newer.

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            [CONFSERVER-34140] Confluence Insert Symbol function not working in IE 11

            Niraj Bhawnani added a comment - - edited

            Hi Chandrakanth,

            Can you let me know what version of Confluence you are using so we can try and reproduce the issue you're having with Firefox? Also are you using any zoom level? Or standard zoom? Does pressing Ctrl+0 fix it?

            Thanks,
            Niraj

            Niraj Bhawnani added a comment - - edited Hi Chandrakanth, Can you let me know what version of Confluence you are using so we can try and reproduce the issue you're having with Firefox? Also are you using any zoom level? Or standard zoom? Does pressing Ctrl+0 fix it? Thanks, Niraj

            Chandrakanth Bhat added a comment -

             Works fine in IE 11. However, the last line of symbols gets stripped in Firefox.

            Chandrakanth Bhat added a comment -  Works fine in IE 11. However, the last line of symbols gets stripped in Firefox.

            Niraj Bhawnani added a comment -

            This issue was fixed in Confluence 5.8.16 and manual verification shows that it no longer happens in both 5.8.16 and 6.2.1. For users who are still experiencing this problem on Confluence 5.8.16 and above, please send us console logs of the Internet Explorer 11 developer tools to help us diagnose the issue. Press F12 to launch the developer tools before trying to reproduce the issue, then send us the console logs.

            Niraj Bhawnani added a comment - This issue was fixed in Confluence 5.8.16 and manual verification shows that it no longer happens in both 5.8.16 and 6.2.1. For users who are still experiencing this problem on Confluence 5.8.16 and above, please send us console logs of the Internet Explorer 11 developer tools to help us diagnose the issue. Press F12 to launch the developer tools before trying to reproduce the issue, then send us the console logs.

            engineering systems added a comment - - edited

            Are there any updats related to that topic? We use Confluence version 5.8.4

            engineering systems added a comment - - edited Are there any updats related to that topic? We use Confluence version 5.8.4

            Kristof Vandermeersch added a comment -

            It may be caused by your own proxy or reverse proxy settings I heard.
            Opening a Support case is the best option to get it solved.
            At least, this is what I'm doing
            If I can share the result, I will.

            Kristof Vandermeersch added a comment - It may be caused by your own proxy or reverse proxy settings I heard. Opening a Support case is the best option to get it solved. At least, this is what I'm doing If I can share the result, I will.

            Christopher Seidel added a comment -

            When will there be a fix for this?

            Christopher Seidel added a comment - When will there be a fix for this?

            Kristof Vandermeersch added a comment -

            This is not resolved.
            We're having this issue with Confluence 5.8.18 in combination with IE11

            Kristof Vandermeersch added a comment - This is not resolved. We're having this issue with Confluence 5.8.18 in combination with IE11

            Jens Kasperek (Bosch GmbH) (Inactive) added a comment -

            Please re-open this issue since the issue is not fixed properly for all browsers (now the last line gets stripped on Firefox)!

            Jens Kasperek (Bosch GmbH) (Inactive) added a comment - Please re-open this issue since the issue is not fixed properly for all browsers (now the last line gets stripped on Firefox)!

            Chandrakanth Bhat added a comment -

            We are running Confluence 5.8.16 and we noticed the issue is resolved in IE11. However, in Firefox 38.4.0 all the symbols are not displayed. The last line is being cut of.
            Please re open this issue and provide the fix for Firefox as well.

            Chandrakanth Bhat added a comment - We are running Confluence 5.8.16 and we noticed the issue is resolved in IE11. However, in Firefox 38.4.0 all the symbols are not displayed. The last line is being cut of. Please re open this issue and provide the fix for Firefox as well.

            Deleted Account (Inactive) added a comment -

            jmcarthur this issue is mentioned in release Confluence 6.0.0-OD-2015.48.0-0523 just promoted to jirastudio-dev

            Deleted Account (Inactive) added a comment - jmcarthur this issue is mentioned in release Confluence 6.0.0-OD-2015.48.0-0523 just promoted to jirastudio-dev

              nbhawnani Niraj Bhawnani
              67dad4f9c8a3 Tyler Gao
              Affected customers:
              24 This affects my team
              Watchers:
              27 Start watching this issue

                Created:
                Updated:
                Resolved: