Confluence not working in IE but the same is working fine in Firefox browser.

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    • Type: Bug
    • Resolution: Support Request
    • Priority: High
    • None
    • Affects Version/s: 4.3.5
    • Component/s: None
    • Environment:

      production

      We have some serious problem with our confluence. Weekly once or twice we get this issue. Our wiki page does not open in IE browser but the same is working fine in Firefox. We used to restart our server and after which it will work fine i both the browsers. Why this is happening like this suddenly.

      This is the last recorded error from the log file.
      2014-06-16 03:07:25,299 ERROR [http-8092-173] [[Standalone].[localhost].[/].[noop]] log Servlet.service() for servlet noop threw exception
      jcifs.smb.SmbException: Failed to negotiate
      jcifs.smb.SmbException: Timeout trying to open socket
      java.io.IOException: Failed to establish session with dmn1.fmr.com/10.93.64.251
      at jcifs.smb.SmbTransport.run(SmbTransport.java:363)
      at java.lang.Thread.run(Thread.java:662)

      at jcifs.smb.SmbTransport.start(SmbTransport.java:315)
      at jcifs.smb.SmbTransport.negotiate0(SmbTransport.java:865)
      at jcifs.smb.SmbTransport.negotiate(SmbTransport.java:941)
      at jcifs.smb.SmbSession.getChallenge(SmbSession.java:136)
      at jcifs.smb.SmbSession.getChallenge(SmbSession.java:130)
      at jcifs.http.NtlmHttpFilter.doFilter(NtlmHttpFilter.java:130)
      at com.fidelity.AttivioNtlmHttpFilter.doFilter(AttivioNtlmHttpFilter.java:65)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
      at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
      at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
      at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
      at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
      at java.lang.Thread.run(Thread.java:662)

      at jcifs.smb.SmbTransport.negotiate(SmbTransport.java:947)
      at jcifs.smb.SmbSession.getChallenge(SmbSession.java:136)
      at jcifs.smb.SmbSession.getChallenge(SmbSession.java:130)
      at jcifs.http.NtlmHttpFilter.doFilter(NtlmHttpFilter.java:130)
      at com.fidelity.AttivioNtlmHttpFilter.doFilter(AttivioNtlmHttpFilter.java:65)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
      at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
      at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
      at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
      at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
      at java.lang.Thread.run(Thread.java:662)
      2014-06-16 03:07:25,302 INFO [http-8092-173] [atlassian.confluence.status.SystemErrorInformationLogger] writeToLog
      Request Unique ID : 8ed696f6-e0f7-49a2-a363-8c4863f78ecd
      --------------------------
      JVM Stats
      --------------------------
      allocatedHeap = 964427776
      availablePermGen = 313256184
      usedMemory = 846318072
      totalMemory = 964427776
      freeMemory = 118109704
      maxPermGen = 536870912
      usedPermGen = 223614728
      freeMemoryInMegabytes = 112
      freeAllocatedHeap = 118109704
      availableHeap = 585381384
      usedMemoryInMegabytes = 807
      maxHeap = 1431699456
      usedHeap = 846318072
      totalMemoryInMegabytes = 919
      --------------------------
      Request Information
      --------------------------
      URL: http://fpcms-wiki.fmr.com/500page.jsp
      Scheme: http
      Server: fpcms-wiki.fmr.com
      Port: 80
      URI: /500page.jsp
      Context Path:
      Servlet Path: /500page.jsp
      Path Info: null
      Query String: null
      --------------------------
      Attributes
      --------------------------
      javax.servlet.forward.request_uri: /rest/mywork/latest/status/notification/count
      javax.servlet.forward.context_path:
      javax.servlet.forward.servlet_path: /rest
      javax.servlet.forward.path_info: /500page.jsp
      javax.servlet.error.status_code: 500
      javax.servlet.error.servlet_name: noop
      javax.servlet.error.message:
      javax.servlet.error.exception: jcifs.smb.SmbException: Failed to negotiate
      jcifs.smb.SmbException: Timeout trying to open socket
      java.io.IOException: Failed to establish session with dmn1.fmr.com/10.93.64.251
      at jcifs.smb.SmbTransport.run(SmbTransport.java:363)
      at java.lang.Thread.run(Thread.java:662)

      at jcifs.smb.SmbTransport.start(SmbTransport.java:315)
      at jcifs.smb.SmbTransport.negotiate0(SmbTransport.java:865)
      at jcifs.smb.SmbTransport.negotiate(SmbTransport.java:941)
      at jcifs.smb.SmbSession.getChallenge(SmbSession.java:136)
      at jcifs.smb.SmbSession.getChallenge(SmbSession.java:130)
      at jcifs.http.NtlmHttpFilter.doFilter(NtlmHttpFilter.java:130)
      at com.fidelity.AttivioNtlmHttpFilter.doFilter(AttivioNtlmHttpFilter.java:65)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
      at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
      at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
      at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
      at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
      at java.lang.Thread.run(Thread.java:662)

      javax.servlet.error.request_uri: /rest/mywork/latest/status/notification/count
      --------------------------
      Parameters
      --------------------------
      caused by: jcifs.smb.SmbException: Failed to negotiate
      jcifs.smb.SmbException: Timeout trying to open socket
      java.io.IOException: Failed to establish session with dmn1.fmr.com/10.93.64.251
      at jcifs.smb.SmbTransport.run(SmbTransport.java:363)
      at java.lang.Thread.run(Thread.java:662)

      at jcifs.smb.SmbTransport.start(SmbTransport.java:315)
      at jcifs.smb.SmbTransport.negotiate0(SmbTransport.java:865)
      at jcifs.smb.SmbTransport.negotiate(SmbTransport.java:941)
      at jcifs.smb.SmbSession.getChallenge(SmbSession.java:136)
      at jcifs.smb.SmbSession.getChallenge(SmbSession.java:130)
      at jcifs.http.NtlmHttpFilter.doFilter(NtlmHttpFilter.java:130)
      at com.fidelity.AttivioNtlmHttpFilter.doFilter(AttivioNtlmHttpFilter.java:65)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
      at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
      at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
      at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
      at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
      at java.lang.Thread.run(Thread.java:662)

      at jcifs.smb.SmbTransport.negotiate(SmbTransport.java:947)

      2014-06-16 03:35:26,486 ERROR [http-8092-163] [[Standalone].[localhost].[/].[noop]] log Servlet.service() for servlet noop threw exception
      jcifs.smb.SmbException: Failed to negotiate
      jcifs.smb.SmbException: Timeout trying to open socket
      java.io.IOException: Failed to establish session with dmn1.fmr.com/10.33.127.21
      at jcifs.smb.SmbTransport.run(SmbTransport.java:363)
      at java.lang.Thread.run(Thread.java:662)

      at jcifs.smb.SmbTransport.start(SmbTransport.java:315)
      at jcifs.smb.SmbTransport.negotiate0(SmbTransport.java:865)
      at jcifs.smb.SmbTransport.negotiate(SmbTransport.java:941)
      at jcifs.smb.SmbSession.getChallenge(SmbSession.java:136)
      at jcifs.smb.SmbSession.getChallenge(SmbSession.java:130)
      at jcifs.http.NtlmHttpFilter.doFilter(NtlmHttpFilter.java:130)
      at com.fidelity.AttivioNtlmHttpFilter.doFilter(AttivioNtlmHttpFilter.java:65)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
      at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
      at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
      at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
      at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
      at java.lang.Thread.run(Thread.java:662)

      at jcifs.smb.SmbTransport.negotiate(SmbTransport.java:947)
      at jcifs.smb.SmbSession.getChallenge(SmbSession.java:136)
      at jcifs.smb.SmbSession.getChallenge(SmbSession.java:130)
      at jcifs.http.NtlmHttpFilter.doFilter(NtlmHttpFilter.java:130)
      at com.fidelity.AttivioNtlmHttpFilter.doFilter(AttivioNtlmHttpFilter.java:65)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
      at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
      at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
      at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
      at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
      at java.lang.Thread.run(Thread.java:662)
      2014-06-16 03:35:26,487 INFO [http-8092-163] [atlassian.confluence.status.SystemErrorInformationLogger] writeToLog
      Request Unique ID : 548c221f-1e8b-4639-acad-0f6eeb7c0e43
      --------------------------
      JVM Stats
      --------------------------
      allocatedHeap = 950599680
      availablePermGen = 313255432
      usedMemory = 900507808
      totalMemory = 950599680
      freeMemory = 50091872
      maxPermGen = 536870912
      usedPermGen = 223615480
      freeMemoryInMegabytes = 47
      freeAllocatedHeap = 50091872
      availableHeap = 531191648
      usedMemoryInMegabytes = 858
      maxHeap = 1431699456
      usedHeap = 900507808
      totalMemoryInMegabytes = 906
      --------------------------
      Request Information
      --------------------------
      URL: http://fpcms-wiki.fmr.com/500page.jsp
      Scheme: http
      Server: fpcms-wiki.fmr.com
      Port: 80
      URI: /500page.jsp
      Context Path:
      Servlet Path: /500page.jsp
      Path Info: null
      Query String: null
      --------------------------
      Attributes
      --------------------------
      javax.servlet.forward.request_uri: /rest/mywork/latest/status/notification/count
      javax.servlet.forward.context_path:
      javax.servlet.forward.servlet_path: /rest
      javax.servlet.forward.path_info: /500page.jsp
      javax.servlet.error.status_code: 500
      javax.servlet.error.servlet_name: noop
      javax.servlet.error.message:
      javax.servlet.error.exception: jcifs.smb.SmbException: Failed to negotiate
      jcifs.smb.SmbException: Timeout trying to open socket
      java.io.IOException: Failed to establish session with dmn1.fmr.com/10.33.127.21
      at jcifs.smb.SmbTransport.run(SmbTransport.java:363)
      at java.lang.Thread.run(Thread.java:662)

      at jcifs.smb.SmbTransport.start(SmbTransport.java:315)
      at jcifs.smb.SmbTransport.negotiate0(SmbTransport.java:865)
      at jcifs.smb.SmbTransport.negotiate(SmbTransport.java:941)
      at jcifs.smb.SmbSession.getChallenge(SmbSession.java:136)
      at jcifs.smb.SmbSession.getChallenge(SmbSession.java:130)
      at jcifs.http.NtlmHttpFilter.doFilter(NtlmHttpFilter.java:130)
      at com.fidelity.AttivioNtlmHttpFilter.doFilter(AttivioNtlmHttpFilter.java:65)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
      at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
      at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
      at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
      at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
      at java.lang.Thread.run(Thread.java:662)

      javax.servlet.error.request_uri: /rest/mywork/latest/status/notification/count
      --------------------------
      Parameters
      --------------------------
      caused by: jcifs.smb.SmbException: Failed to negotiate
      jcifs.smb.SmbException: Timeout trying to open socket
      java.io.IOException: Failed to establish session with dmn1.fmr.com/10.33.127.21
      at jcifs.smb.SmbTransport.run(SmbTransport.java:363)
      at java.lang.Thread.run(Thread.java:662)

      at jcifs.smb.SmbTransport.start(SmbTransport.java:315)
      at jcifs.smb.SmbTransport.negotiate0(SmbTransport.java:865)
      at jcifs.smb.SmbTransport.negotiate(SmbTransport.java:941)
      at jcifs.smb.SmbSession.getChallenge(SmbSession.java:136)
      at jcifs.smb.SmbSession.getChallenge(SmbSession.java:130)
      at jcifs.http.NtlmHttpFilter.doFilter(NtlmHttpFilter.java:130)
      at com.fidelity.AttivioNtlmHttpFilter.doFilter(AttivioNtlmHttpFilter.java:65)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
      at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
      at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
      at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
      at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
      at java.lang.Thread.run(Thread.java:662)

      at jcifs.smb.SmbTransport.negotiate(SmbTransport.java:947)

      2014-06-16 03:45:37,688 WARN [http-8092-173] [atlassian.plugin.webresource.DefaultResourceDependencyResolver] resolveDependencies Cannot find web resource module for: com.atlassian.jira.gadgets:common
      – url: /plugins/macrobrowser/browse-macros.action | userName: krithika.krishnaswami | referer: http://fpcms-wiki.fmr.com/pages/viewpage.action?pageId=97059917 | action: browse-macros
      2014-06-16 04:01:50,525 INFO [scheduler_Worker-1] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache synchronisation for directory [ 70418433 ] starting
      2014-06-16 04:01:55,376 INFO [scheduler_Worker-1] [directory.ldap.cache.RemoteDirectoryCacheRefresher] findAllRemoteUsers found [ 6216 ] remote users in [ 4513ms ]
      2014-06-16 04:01:55,827 INFO [scheduler_Worker-1] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] getUsersToAddAndUpdate scanning [ 6216 ] users to add or update
      2014-06-16 04:01:55,828 INFO [scheduler_Worker-1] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] getUsersToAddAndUpdate scanned [ 00.0% ] users
      2014-06-16 04:01:55,828 INFO [scheduler_Worker-1] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] getUsersToAddAndUpdate scanned [ 01.6% ] users
      2014-06-16 04:01:55,828 INFO [scheduler_Worker-1] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] getUsersToAddAndUpdate scanned [ 03.2% ] users
      2014-06-16 04:01:55,829 INFO [scheduler_Worker-1] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] getUsersToAddAndUpdate scanned [ 04.8% ] users
      2014-06-16 04:01:55,829 INFO [scheduler_Worker-1] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] getUsersToAddAndUpdate scanned [ 06.4% ] users
      2014-06-16 04:01:55,829 INFO [scheduler_Worker-1] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] getUsersToAddAndUpdate scanned [ 08.0% ] users
      2014-06-16 04:01:55,830 INFO [scheduler_Worker-1] [atlassian.crowd.directory.DbCachingRemoteChangeOperations] getUsersToAddAndUpdate scanned [ 09.7% ] users

        1. atlassian-confluence.log
          6.70 MB
        2. catalina.out
          1.31 MB

            Assignee:
            Steve Haffenden (Inactive)
            Reporter:
            Raj Kumar
            Votes:
            0 Vote for this issue
            Watchers:
            1 Start watching this issue

              Created:
              Updated:
              Resolved: