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  1. Confluence Data Center
  2. CONFSERVER-33937

Generated images don't get exported to Word

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      Scenario

      Images that are generated (as opposed to those attached to a page) don't get exported to Word. This affects both bundled and third party plugins, such as Gliffy.

      Steps to reproduce:

      • create a page that contains chart plugin
      • view it and ensure that you see the produced chart
      • export this page to word
      • notice that the exported document doesn't show the image (chart)

      Workarounds

      One: Save the Generated Image as an attachment
      1. Save the generated image to your computer
      2. Attach the image you saved to the page
      3. Insert the image using the editor
      4. Export the page to Word

      Using a static image in this fashion will allow you to export to Word; however the images will not automatically update (as they won't be generated any more). If your export is only a once-off, you can restore the previous version of the page to restore the dynamically generated image.

      Two: Export as PDF, and then convert to Word

      You can also export the file as a PDF, and then use Adobe Acrobat (the full version of Acrobat Reader) to convert the file back to a Microsoft Word compatbile format.

            [CONFSERVER-33937] Generated images don't get exported to Word

            Jayesh Raghuvanshi added a comment -

            I am facing a similar issue in the confluence data center 7.4.13 version.

            Kindly help

            Jayesh Raghuvanshi added a comment - I am facing a similar issue in the confluence data center 7.4.13 version. Kindly help

            Ondřej Kvinta added a comment -

            I have same problem with server edition, too. Any secret setting?

            Ondřej Kvinta added a comment - I have same problem with server edition, too. Any secret setting?

            Dave Cavell added a comment -

            I have this problem with On Demand.

            Dave Cavell added a comment - I have this problem with On Demand.

            Michael Buerkle added a comment -

            I'm having this problem with 5.7.3 and gliffy images in a word export.
            Interesstingly half of them get rendered in the exported Word document and half of them don't. In the pdf export all the images get rendered.

            Michael Buerkle added a comment - I'm having this problem with 5.7.3 and gliffy images in a word export. Interesstingly half of them get rendered in the exported Word document and half of them don't. In the pdf export all the images get rendered.

            Sergio _ added a comment -

            I'm having this problem with .5.7.1 version.

            Can anyone help me please?

            Sergio _ added a comment - I'm having this problem with .5.7.1 version. Can anyone help me please?

            Jason Boileau added a comment -

            Ok, sorry. Aside from the issue I mentioned above, images work on my (and others') Windows 7 64bit machines, but not on the OS X machine I tried. I am using 5.5.2.

            Jason Boileau added a comment - Ok, sorry. Aside from the issue I mentioned above, images work on my (and others') Windows 7 64bit machines, but not on the OS X machine I tried. I am using 5.5.2.

            Rade Martinović added a comment -

            Actually, this issue only occurs on OS X and is caused by CONF-31713.

            jason41, actually no. I have Windows 7 64bit and this occurs for me too. Check the discussion in CONF-25599 - it is relevant.

            Rade Martinović added a comment - Actually, this issue only occurs on OS X and is caused by CONF-31713 . jason41 , actually no. I have Windows 7 64bit and this occurs for me too. Check the discussion in CONF-25599 - it is relevant.

            Jason Boileau added a comment -

            Actually, this issue only occurs on OS X and is caused by CONF-31713. A related issue is that images contained in <!-[if lte IE 9]><![endif]-> tags are not included in the files at all, despite the fact that the Word renderer apparently considers itself to be <=IE9.

            Jason Boileau added a comment - Actually, this issue only occurs on OS X and is caused by CONF-31713 . A related issue is that images contained in <!- [if lte IE 9]><! [endif] -> tags are not included in the files at all, despite the fact that the Word renderer apparently considers itself to be <=IE9.

            amber.hahn1 added a comment -

            This affects version 5.4.4 as well.

            amber.hahn1 added a comment - This affects version 5.4.4 as well.

              shaffenden Steve Haffenden (Inactive)
              akazatchkov Anatoli
              Affected customers:
              11 This affects my team
              Watchers:
              19 Start watching this issue

                Created:
                Updated:
                Resolved: